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Proficient, accomplished Hospitality professional seeking to apply many years of experience to a rewarding new role as a high-level Head Concierge.
Skilled and knowledgeable professional experienced in customer service, hospitality, strategic planning, personnel leadership, communication, operations management and problem resolution.
Have been featured in article by author Ed Ricci in Entrepreneur Online regarding personal capacity to remember details about tenants in 903-unit complex.
Superior proficiency in Building Link, Intuits Real Estate and KeyTrak software applications.
Conversationally fluent in both English and Spanish.
Veteran of US Marine Corps.
Head Concierge, 550 Vanderbilt Commons, Brooklyn, NY 2017 - Present
Diligently ensure security of building & tenants and function as First Responder in event of emergencies.
Supervise maintenance personnel engaged in building repairs and document all operations for later review.
Provide tenants with various services such as dining & entertainment recommendations, arranging transport, screening guests, answering phones and accepting & distributing packages.
Coordinate unit inspections, assist with move-in preparations and oversee KeyTrak access system.
Ensure calm, quiet, safe & welcoming environment for tenants and guests at all times.
Studio Manager, Jack Studios, New York, NY 2016 - 2017
Responsible for maintaining 8 studio apartments and ensuring resident satisfaction.
Knowledgeably directed Front Desk, Equipment Room and Maintenance Team operations.
Skillfully resolved questions, disputes & conflicts involving service personnel, guests and tenants.
Drafted employee schedules, managed Sick Day & Vacation calendars and oversaw staff documentation.
Collected rent, managed Permission-To-Enter authorizations and modeled superior customer service.
Supervised Move-In & Move-Out inspections, assisted with preparing apartments for occupation by new tenants and ensured good working relations with vendors.
Head Concierge, New York by Gehry (Cooper Square Management), New York, NY 2011 - 2016
Responsibilities and duties identical to position at 550 Vanderbilt Commons, as described above.
Concierge, Tishman Speyer Archstone, New York, NY 2008 - 2011
Tasked with ensuring resident, guest and customer satisfaction at all times.
Provided detailed dining, entertainment, sightseeing and other recommendations upon request.
Made reservations, secured transport, assisted guests with parcels and answered questions.
Prepared comprehensive documentation on all activities and assisted other staff members with tasks.
Associate degree - Faculty Facility Management, 2007
Technical Career Institute, New York, NY
Guest Services, Oakwood Worldwide Real Estate & Property Management, New York, NY 2005 - 2007
Property Manager, Witkoff Group Real Estate & Property Management, New York, NY 2004 - 2005
Head Concierge, Witkoff Rental Services, New York, NY 2003 - 2005
Head Concierge, Adellco Corporation Real Estate & Property Management, New York, NY 2002 - 2003
Service Attendant, Galleria Condominium Real Estate & Property Management, New York, NY 1993 - 2003
United States Marine Corps 1985 - 1989
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