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Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, completing sales/financial forecasting, diffusing escalated client service situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, clients, and members of executive management.
Key Competencies
Account Management Healthcare Business Development Relationship Management
Client Retention Process Improvement Increasing Brand Awareness Sales Forecasting
OSHA/HCFA Regulations Territory Management Market Tool Development
Professional Experience
Florida Hospital, Kissimmee, FL August 2016-Present
EMS Market Strategist
Direct day to day business development and sales logistics within a fast-paced environment with a focus on increasing productivity and revenue levels
Design and implement innovative operational strategies, work closely with local hospitals and EMS providers, and complete detailed quality/performance reviews with local EMS agencies
Monitor compliance with standards related to the Healthcare Financing Administration and the Occupational Safety and Health Administration in addition to leading disaster preparedness logistics
Identify and correct inefficiencies within the emergency department which resulted in improved metrics, act as a liaison between the hospital and third-party agencies, and play a lead role in supporting business development projects
Orland Health-Arnold Palmer Mobile PICU January 2016-Present
EMT Basic
Provide medical services to individuals within the community in addition to assisting a Nurse and Respiratory Therapist with high-risk patients
Assist with medical procedures within critical care environments, ensure internal best practices are followed, and safely operate an emergency vehicle
Lake EMS, MT. Dora, FL 2007-Present
EMT-Basic
Cared for individuals experiencing emergency medical situations which requires obtaining vital signs, providing life-saving interventions, and managing wounds/fractures
Monitor patients for changes in medical status, obtain vital signs, assist in training new hires, and document patient care
Additional Experience Includes: CCT-EMT Basic, Kanawha County Ambulance, 2005-2007
Education & Community Involvement
MBA, Healthcare Management, Capella University, June 2018
Bachelor of Science, Healthcare Administration, Capella University, March 2016
Program Advisory Committee Member, Concorde Career College, 2015-Present
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