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Yyyyyy x. yyyyyy

413 Rossland Road East, Ajax, Ontario, L1T 1V7 xxx-xxx-xxxx


Experienced Technical Support Agent with 5+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in designing comprehensive business strategies, leading large-scale projects, streamlining business processes, and managing system implementations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients and vendors.


Key Competencies


         Technical Support

         Resource Optimization


         Strategy Development


         Remote Desktop Assistance

         Complex Problem Solving

         System Implementations

         Team Leadership


         Process Improvement

         Attention to Detail

         Team Leadership

         Data Security


Technical Skills


Proficient in: Windows Operations Systems, MAC OS, Microsoft Office Suite, Windows 7, Dame-Ware, Remote Desktop, RIM Blackberry, TCP/IP, UDP, DNS, DHCP, NetBIOS, HTTP, Pop3, SMTP, IPSec, Kerberos, FAT, NTF, Windows XP, Networking, Cabling, and Peripheral Systems


Professional Experience

TELUS October 2012-March 2016

Technology Analyst I

  • Directly managed several daily technical operations within a fast-paced environment with a focus on increasing productivity and efficiency within the organization
  • Utilized superior communication abilities in order to maintain positive rapport with internal TELUS employees and clients, processed software updates, and prepared software tutorials
  • Acted as Prime for Bitlocker which was used in the encryption of internal devices in addition to ensuring all data was backed up and secured in an appropriate manner
  • Oversaw the imaging of databases, reviewed internal software systems in order to make appropriate system recommendations, and designed standard operating procedures
  • Reviewed complex technical issues and performed troubleshooting, assisted TELUS At-Home Agents with connectivity issues, and assisted with both CISCO & LINKSYS
  • Consistently nominated for awards due to stellar performance during system migrations


Best Buy October 2011-October 2012

Geek Squad

  • Coordinated several technical and customer service functions within a retail store environment which required providing stellar service to customers
  • Ensured internal metrics/goals were consistently met and successfully upsold warranties for hardware and/or software products
  • Utilized superior technical acumen in order to complete complex data imaging, back-ups, and securing projects
  • Oversaw the installation of updated software systems, providing individualized coaching to customers on technical systems, and addressed customer concerns

Yyyyyy x. yyyyyy

413 Rossland Road East, Ajax, Ontario, L1T 1V7 xxx-xxx-xxxx


Professional Experience Continued:

Click Free April 2011-October 2011

Technical Agent

  • Reviewed and analyzed technical issues related to hardware and peripheral systems in addition to creating detailed system reports
  • Played a lead role in developing positive relationships with clients and vendors, oversaw system implementations, and performed detailed market research


Additional Professional Experience:

  • Customer Service, Jolra
  • Customer Service, Quality Craft
  • Customer Service, Ikea
  • Pizza Maker, Pizza Pizza




triOS College Diploma (2011)

Certified MCTS Windows Server 2008

Certified Windows Vista Client Configuration

Windows 7, Enterprise Desktop Support Technician

Certified in Linux 2010

Certified in Net + 2010

Certified in A+S


Volunteer Experience


Volunteer, AAB

Volunteer, The Silk Road


















Yyyyyy x. yyyyyy

413 Rossland Road East, Ajax, Ontario, L1T 1V7 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical roles with experience in reviewing and troubleshooting technical issues, providing client training/coaching, making technical product recommendations, and overseeing data security projects. In addition, I have a background in fostering positive relationships with co-workers, vendors, and key clients.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive technical background which includes certifications in Windows, Linux, and Enterprise Desktop Support.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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