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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Key Contributor and Effective Leader with several years of experience in technical support and management roles in fast-paced and high-stress environments within a variety of industries. Experienced in devising unique solutions to technical issues, fostering positive relationships with end-users, and overseeing software implementations/updates. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.
Key Competencies
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Technical Support Risk Identification/Mitigation Project Management Computer Imaging |
Cell Center End-User Support Database Administration Backup Solutions Staff Management/Development |
Attention to Detail Complex Problem Solving Process Improvement Regulatory Compliance
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Professional Experience
Acer America, Temple, TX August 2007-May 2016
Service Engineering Software Support
Directed several daily administrative and logistical operations within a fast-paced environment with a focus on increasing productivity and efficiency
Managed software support initiatives for several repair centers within the region, worked closely with corporate headquarters, and maintained a keen knowledge of BIOS, OEM Windows, Linux, and Chrome
Designed unique strategies focused on resolving customer complaints effectively, performed quality engineering testing on hardware, and provided technical support to end-users
Successfully developed scripts used to automate system processes such as BIOS updates and other service tool repairs along with lead the completion of various technical projects
Lockheed Martin, Ft. Hood, TX July 2003-August 2007
Tactical and Garrison Network Support-Contract Lead
Coordinated various technical functions which included provided tactical support to several military units in addition to planning meetings and supervising contractor talent
Played a lead role in deploying with the unit to Iraq for a total of 6 months, assisted in the upgrading of network infrastructure, and traveled throughout the World in order to obtain new contracts
Additional Professional Experience Includes:
Network Administrator/Team Lead, Electronic Warfare Associates Services
Quality Assurance, Teksystems (Dell)
Electronic Technician, Logicon RDA
Network Administrator, Electronic Warfare Associates Services
Education
Windows 2010 Training Course & Windows Seminar, Microsoft Corporation
Advanced Cisco Router Configuration, Global Knowledge Network
Microsoft Project 2003, Level 1 & 2, New Horizons
Associate of Arts in Science, Electronic Engineering Technology, Lexington Electronic Institute
Completed Training Includes: Information Assurance Security Officer, Automatic Data Telecommunication Center Operation, Special Forces Base Communication, and Message Distribution Terminal Operations
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