Bilingual (English and Spanish) professional with a work history of consistently exceeding objectives.

  Outstanding listening, verbal communication and interpersonal skills to gain the trust of clients and colleagues, including while serving a leadership capacity.

  Proactively identified problems in a real time and implemented favorable solutions.

  Solid time management, holding a full-time job while also earning A s and B s toward a college degree.

  Excellent attention to detail and organizational skills, including prioritizing tasks.

Roberto s Jewelry & Pawn National City, CA 2003-Present

Manager

  Lead a team of five personnel in a fast-paced retail environment to provide great service to customers.

  Ensure team members create a positive customer experience to generate referrals.

  Display strong time management skills to manage priorities in a high-volume location.

  Analyze merchandise that customers bring into the store to determine its authenticity and value, including gold, diamonds, carats and other precious stones.

  Assess the quality of jewelry, watches and other high-end merchandise.

  Research fair market value prices for gold and other precious metals on a daily basis.

  Purchase and sell gold and other items of value in order to ultimately generate a profit.

  Build and maintain rapport with customers and co-workers to gain their trust, confidence and respect.

  Mentor, motivate and coach team members on sales, customer services and daily operations.

  Delegate responsibilities to individual team members based on their unique skills and abilities.

  Monitor inventory to ensure only those items that will generate income are on the sales floor.

  Ensure the storefront is well-signed, merchandised and presentable in order to achieve performance goals.

Bachelor of Science (BS), Small Business, University of Phoenix; expected Apr. 2017

  Achieved A and B grades in most of major coursework.

  Hosted fundraisers to raise money for Down Syndrome Action, a charitable organization.