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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifixxxxxxtions for [ Insert Specific Job Title Here ]


Business Management Project Management Program management Process Management / Optimization

Mergers / Implementation Relationship Management PMO FMO Cross-Functional Team Collaborations

Strategic Analysis / Planning Trends Tracking Event Coordination / Management Community Engagement

Team Building Training / Development Data Management Work Prioritization Risk Mitigation Compliance


Highly Accomplished Leader who makes sound decisions to reflect positively on multi-project / program initiatives in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critixxxxxxl thinking for insightful, change-oriented results within deadline-oriented situations. Visionary Professional who rises above multidisciplinary business challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communixxxxxxtor who develops synergistic relationships with cross-geographixxxxxxl executives, business teams, and clients / customers, and who leads peers by example and with ethics and integrity to optimize operations success.


Professional Synopsis


AT&T Services, Inc., San Ramon, XXXXXX 2014 Present


Senior Business Manager Business Process Modeling (BPM)

Xxxxxxpitalize on the opportunity to lead forward-thinking business process modeling for new products, services, and infrastructure efforts focused on customer experience, automation, integration, and operational efficiencies. Define holistic scope and quality solutions while building an effective library of reusable business process diagrams.


  Drove cross-unit culture change as a recognized collaboration team promoter.

  Expertly developed identified artifacts by negotiating due dates with 95% on-time delivery.


AT&T Network Operations, San Ramon, XXXXXX 2011 2014


Senior Process Project Manager (2012 2014)

Strategixxxxxxlly steered development and documentation of innovative business diagrams and models, including identifying high-volume data to evaluate and quantify Present Method of Operation (PMO) and Future Method of Operation (FMO) opportunities to consistently enable sound business decision-making.


  Met and / or exceeded annual audit / score of 90%.

  Successfully developed key financial and performance measurements.

  Served in Mentoring Circle as Circle Lead & Power Hour Facilitator for Vice President.

  Created i-Seminar events, assisted speakers, and served as lead moderator for all live sessions.


Senior Technixxxxxxl Project Manager (2011 2012)

Spearheaded growth-generating high-value, long-term technixxxxxxl project and strategic program management involving new and / or enhanced and highly complex technology. Regularly collaborated with multiple organizations and suppliers to efficiently integrate workflow and deadlines to meet and / or exceed project goals.


  Served as the Governance Team Lead tasked with SharePoint management, reporting, and tracking.

  Developed and deployed a Change Request Process to attain 25+ signifixxxxxxnt M&P / Process changes.


Global Network Operations & Planning (GNOP), San Ramon, XXXXXX 2009 2011


Senior Technixxxxxxl Project Manager

Drove business growth by directing high-level projects requiring Non-Disclosure Agreements (NDA) and spanning multiple regions functions and / or business units. Ensured seamless operations by effectively managing issues, key challenges, esxxxxxxlations, and problems with tact and diplomacy to attain mutually beneficial resolutions.


  Achieved 90% of key milestones and deliverables on-time and within final approved timelines.

  Delivered valuable on-the-job mentoring to a Project Manager returning from a 5-year military stint.


Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx



Professional Synopsis (continued)


SBC Long Distance, Dublin, XXXXXX Pleasanton, XXXXXX 2001 2009


Migration Manager (2006 2009)

Led targeted decision-making in the implementation of an SBC Long Distance Private Line (PVL) corporate initiative, including directing processes and plans to transition existing high-end retail business and affiliate customers to the AT&T network and infrastructure. Directed daily operational and tactixxxxxxl efforts for multiple large-sxxxxxxle projects, including assessing and managing scope and mitigating and managing risk.


  Generated 97% of Merger Playbook targets contributing to $63.9 million and migrating 7,558 circuits.

  Created and led multi-region on-site / off-site and virtual training for Migration Management teams.


Senior Testing Process Designer (2005 2006)

Expertly conducted testing to continually ensure quality-focused customer self-serve experience. Applied strong leadership talents toward serving as Team Lead for a Quality Control Team. Planned and prioritized key workflow.


  Successfully reduced problems reported by 80%+ in only one month.

  Improved core current processes and increased overall operational efficiencies.

  Launched processes with SLAs to identify reports and resolve Customer Migration Package issues.


Testing Project Manager (2001 2005)

Contributed sharp analytixxxxxxl abilities toward developing and executing comprehensive test xxxxxxses based on business requirements. Designed, developed, and implemented valuable business strategies for long distance products and services. Identified and resolved system and process defects prior to state and product launches.


  Recognized for job excellence with promotion via successful implementation of key projects.

  Delivered high-quality product management standards to prioritize signifixxxxxxnt project workflow.


Pacific Bell Directory, San Francisco, XXXXXX 1988 2001


Subject Matter Expert (SME) Merger Manager

Played a vital role in managing White Pages issues and changes while actively producing and disseminating production release notices. Demonstrated skill in handling end-to-end accountability for problem management for applixxxxxxtions used by sales teams in all channels statewide as a designated Client Help Desk Team Lead.


  Expertly administered training for multiple certifixxxxxxtion programs and Train-the-Trainer programs.


Eduxxxxxxtion & Professional Development


Undergraduate Studies Xxxxxx State University, Northridge University of Phoenix


Quality Management Systems (QMS) Lean Certifixxxxxxtion (Gold Level)


Signifixxxxxxnt Contribution Award IMS Implementation

Volunteered to Pilot Test and Implement New Systems Prior to Rollout


Exceptional Achievement Award Outstanding BIS Service Team

Developed and Maintained Off-Site Sales Support Team as Original Team Member


Key Areas of Studies

Technology Development Transformation Phase 1 & 2 TD Platform Bronze

AT&T University Transformation Learning Series Technology Series 2015 / 2016

ATO Leadership Transformation Program Big Data Bronze SD&E 2015 Specialization

Agile Bronze 2.0 API Bronze Boot Xxxxxxmp Workforce 2020 Agile Program / Project Management

Security First Bronze Security First Certifixxxxxxtion Program Silver SRE PM (Xxxxxxse-Wise) Practitioner / Modeler


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