Uses Sharp Creativity and Commercial Awareness to Deliver Top Sales / Marketing Plans.

  Excels at Analyzing Customer Needs and Identifying Multiple Lucrative Growth Opportunities.

  Achieves and / or Exceeds Goals by Developing and Implementing Results-Generating Methods.

  Skillful at Defining Strategies for Capturing New Customers and Developing an Existing Client Base.

  Proven Ability to Attain Record-High Customer Satisfaction Ratings to Boost the Company s Bottom Line.

  Demonstrate Talent in Fundraising for Light the Night (Children s Leukemia Research) and The Red Dress Society (Women s Heart Disease Research), as well as for Childhood Literacy, Book Signings, and Children s Book Fairs.

Assistant Store Manager

  Capitalize on the opportunity to direct forward-thinking store operations, including recruiting, training, mentoring, and managing a top-performing team, as well as resolving diverse challenges with innovative business solutions.

  Regularly attain Customer Service Satisfaction goals, including meeting goals in 2014 and exceeding 2015 s by 15%.

  Lead targeted decision-making among a large-scale sales xxxxxxoor, including managing markdown and receiving teams.

  Consistently maintain in-budget payroll operations while optimizing use of resources in scheduling 80+ staff weekly.

Merchandise Manager

  Utilized broad scope of industry knowledge toward directing sales xxxxxxoor merchandising to meet and / or exceed sales goal figures and assist in customer-related issues while managing all electronic, caf , and music departments.

  Collaborated with buyers to obtain the correct amount of product, and handled institutional and daily sales efforts.

  Drove business within assigned departments, including actively boosting company membership and gift card sales.

General Manager

  Strategically steered daily operations of a 40,000-square-foot building, including consistently mentoring, motivating, and managing top teams to reach individual goals to increase profits and exceed overall expectations.

  Quickly established rapport with customers to proactively upsell products and develop a loyal clientele, along with resourcefully resolving customer issues within a fast-paced environment critical to handling high-volume crowds.

  Increased store sales in the district (ranging from Tampa to Naples) upon promotion to District Visual Manager.

Department Sales Manager

  Maximized bottom-line performance by directing high-volume clothing department operations within a 15,000-square-foot building, including meeting or exceeding sales goal figures which are instrumental in driving key results.

  Led targeted decision-making among a customer service-focused team of 5 employees with 12 employees total, along with mentoring and managing team members into outstanding sales associates to create company profits.

Lighting Specialist

  Played a vital role in increasing clientele by establishing rapport with individuals to design lighting and style requirements, along with consistently upselling products and developing a loyal client base through homeowners.

  Honored for excellence with Best Lighting Design for a model home featured in the Parade of Homes in 1999.

Microsoft Office (Word, Excel, PowerPoint, Outlook)