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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced IT Operations Manager with 5+ years of experience within high-stress environments along with a keen ability to lead others and manage daily technical operations. Experienced in managing large-scale system implementations, reviewing/troubleshooting technical issues, creating standard operating procedures, and handling asset management functions. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.
Key Competencies
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Software Management End-User Support System Configuration Asset Management |
Vendor Management Strategy Development Troubleshooting Oral/Written Communication |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership
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Professional Experience
Verizon Data Services-Network Engineering September 1999-December 2015
Senior Production Support Engineer, Provisioning Systems (2013-2015)
System Matter Expert Production Support Engineer, LNP Systems (2007-2013)
IT Team Lead, LNP IT Production Support and System Operations (1999-2007)
Directly managed several administrative and operational tasks within a fast-paced environment with a focus on increasing productivity and efficiency
Supported various technical operations such as enterprise application support within UNIX and Linux enterprise systems along with providing end-user support to over 6,000 individuals
Monitored the status of technical systems and performed troubleshooting as needed, oversaw software installations, and completed user acceptance testing
Acted as subject matter expert in regards to join application design/development related functions, researched network failures in order to find solutions, and completed disaster planning
Achieved a cost-savings of over $1.8 million in 1 year through the planning and implementation of a vendor production support company
Reduced maintenance costs by $250,000 per year through the implementation of dataset base integration in addition to streamlining industry interfacing applications from 38 to 19
Decreased software incident reports by 95% and increased system availability by 67% which resulted in achieving an annual availability of 99.99%
Utilized superior communication skills in order to foster positive rapport with others in addition to consistently fostering a positive working environment
Awards Include:
o Center of Excellence Award (2003)
o Summit Award (2000)
Education
Bachelor of Science, Business Administration
University of Phoenix, Currently Attending
Business System Analyst Certificate
Inquestra Learning
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