Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Pentacle of Excellence Award (2002) ￨ Customer Service Leadership MVP Award (2000, 2005, 2014, 2015)

Strategic Accounts Management ￨ Regional / Global Project Management ￨ Value-Added Services

Technical Management ￨ Strategic Analysis / Planning ￨ Trends Tracking ￨ Key Customer Management

On-Site / Virtual Team Leadership ￨ Training / Development ￨ Coaching / Mentoring ￨ Process Optimization

Enterprise Solutions ￨ Data Center Roll Out / Management ￨ Program Restructure / Management ￨ Best Practices

High-Energy Executive who makes sound decisions to reflect positively on globally based IT / business operations in alignment with a company s vision, value, and goals to consistently deliver value-added services and client-focused business solutions. Top Performer who offers details-centric critical thinking for insightful, change-oriented results while building, training, mentoring, and managing high-level global teams. Visionary Professional who rises above challenges to achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical executives and IT / business teams, who leads staff by example and with ethics and integrity, and who promotes outstanding customer satisfaction while driving success and envisioning tomorrow s business needs and talents today.

Director of Strategic Accounts

Capitalize on the opportunity to lead forward-thinking strategic accounts management and top-performing team-centric success assigned to Dell EMC s Top 200 account list. Prepare team for proactive account management, crisis account management, and revenue management initiatives. Consistently serve as principal senior-level management contact for high-profile accounts, including Walmart, Wells Fargo, Bank of America, Vanguard, Home Depot, USAA, EDS, ACS, Perot, Fiserv, Lowe s, Comcast, and SunGard. Boost operations efficiency by developing a hiring Account Management Scorecard for both Individual Contributor and Management candidates. Contribute sharp analytical abilities toward negotiating customer service deliverables to exceed customers goals.

  Served as key driver in a Strategic Account Manager Residency Program to gain 60% conversion.

  Delivered flexibility in financial planning, value-added service, and sales account team relations.

  Noted as one of two designers / developers in a program training 145+ global SAMs in five years.

  Attained highest level of SAM training in Dell EMC s E-Proven Program the first to reach 100% in 2011.

Director of Field NAS Development (2002 2004)

Strategically steered the globally based development of 250 Customer Engineers, 110 Regional Specialists, and 60 Lead Regional Specialists. Developed a Global Field Network Attached Storage Training and Support Program while working with EMC s training team (Mercer Road) in developing EMC s official NAS training road map. Comprehensively managed and maintained an Americas region, including Latin America Regional Data Centers. Integrated efforts with corporate NAS Engineering to drive collaborative improvements between engineering and field support teams. Liaised among field Division Technical Directors in developing and using technical resources.

  Spearheaded effort to build the careers of 400+ Customer Service Support personnel.

  Led global EMC customer support to create EMC s 2^nd strongest field technical skill set.

  Ultimately was recognized as 2^nd to EMC s key flagship storage product, The Symmetrix.

Yyyyyy x. yyyyyy

Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Regional Technical Manager (2000 2003)

Utilized broad scope of industry knowledge toward mentoring and managing a results-focused team of 15 Regional Technical Specialists tasked with proactively resolving high-level escalations on critical technical issues. Deployed technical resources to implement a Federal PACAF solution. Expertly defined and qualified two CS / PS tiger teams to perform key implementations. Recruited qualified partners to support PACAF infrastructure.

  Built highly productive NAS, SAN, EDM, and Software professional support teams.

  Developed and executed core training for selected partners with EMC s corporate support.

  Set up escalation processes and Top Secret communication call flow at Hickam AFB in only 90 days.

Regional Software Specialist (1999 2000)

Played a vital role in providing EMC technical software support for Windows, Unix, Backups, SAN, and NAS.

Management Training

Presenting for Impact

Influential Communications

Sustaining High Performance

Director Level 1 Value-Based Leadership

Thriving on Change Accelerating Personal Transition

Director, Dell EMC NE SAM Newsletter

National Judge, USARS Artistic Roller Skating

Parent Lead, Team USA Artistic Roller Staking Team

Martial Arts Instructor, Xxxxxx OEO Community Center

Excellent Professional References Provided Upon Request

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer proven experience in Multi-Site Operations Management, Regional / Global Project Management, Strategic Account Management, Technical Management, Data Center Roll Out / Management, and Program Restructure / Management. I am also well-versed in Strategic Analysis / Planning, Key Customer Management, On-Site / Virtual Team Leadership, Training / Development, Process Optimization, and Best Practices, and consistently achieve winning project and / or operational task outcomes due to my superior skills in critical thinking, time management, workflow prioritization, and attention-to detail.

Currently, as the Director of Strategic Accounts for Dell EMC (f/k/a EMC Corporation), I expertly manage high-level accounts while leading a top-performing team assigned to Dell EMC s Top 200 account list, including consistently serving as the principal senior-level management contact for high-profile clients such as Walmart, Wells Fargo, Bank of America, Vanguard, Home Depot, USAA, EDS, ACS, Perot, Fiserv, Lowe s, Comcast, and SunGard. Within this role, I also profitably negotiate customer service deliverables to exceed customers goals.

A sample of my achievements include:

  Serving as a key driver in a Strategic Account Manager Residency Program to gain 60% conversion.

  Delivering flexibility in financial planning, value-added service, and sales account team relations.

  Serving as one of two designers / developers in a program training 145+ global SAMs in five years.

  Attaining highest level of SAM training in Dell EMC s E-Proven Program the first to reach 100% in 2011.

To complement this experience, please note that I completed extensive management-level training with EMC Corporation in subjects such as Influential Communications, Sustaining High Performance, Director Level 1 Value-Based Leadership, and Thriving on Change, to name a few.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy