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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●

Management Professional

Customer Service ~ Sales ~ Account Retention ~ Mentoring ~ Team Leadership

Workflow Optimization ~ Communication ~ Training ~ Quality Control ~ Problem Resolution




         Possess excellent leadership skills including training, coaching, counseling, motivating, and supervision.

         Adept at building teams and steering projects to maximize use of resources, boost productivity, control costs, and achieve aggressive performance goals.

         Highly skilled at connecting with people from diverse cultures and backgrounds.

         Solid business acumen and well-versed in sales/telesales, marketing, customer service, conflict resolution, data analysis, trend analysis & reporting, and root cause analysis.

         Maximize customer loyalty by fostering, nurturing, and maintaining positive relationships based on credibility and integrity.

         Sound ability to work well under pressure and meet deadlines with frequent interruptions and redefined priorities.

         Excellent blend of critical thinking, presentation, negotiation, and workload planning skills.

         Sound capabilities in establishing and implementing procedures and controls to accelerate workflow, reduce expenses, heighten customer satisfaction, and bolster quality levels.

         Polished interpersonal and communication skills; able to enrich relationships across the organization.

         Sound ability to understand and translate complex information into straightforward concepts.

         Outstanding problem solving abilities; detect and swiftly resolve gridlocks and events that impede optimum service delivery.

         Professional, highly analytical, detail-focused, and collaborative; constantly embrace high-visibility and challenging responsibilities in order to support organizational growth and success.


Professional Experience


Verizon Wireless, 2014 to Present

Telesales Representative

         Apply dynamic sales savvy toward qualifying and closing deals in order to meet or surpass monthly targets for new business as well as customer retention.

         Leverage advanced knowledge of wireless products and services to recommend appropriate solutions, price plans, enhanced services, handsets, and accessories.

         Call on existing customers for contract renewals and to perform upselling where appropriate.


Horizons Youth Services (Job Corps), 2013 to 2014

ACT/OCT Coordinator

         Promoted, advised, and guided students in pursuing ACT/OCT at an accredited higher education institution.

         Verified high quality training programs were available for students for vocational and academic courses and ensured approval of all ACT/OCT programs by regional offices.





Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2


         Delivered remedial course instruction at center prior to actual ACT/OCT enrollment, ensured students held sufficient credits to maintain full time status, and guided students throughout FAFSA and PELL, enrollment, and selections.


Carrington College, 2008 to 2013

Sr. Enrollment Service Representative

         Advised students on degree and certificate programs, determined eligibility for admission, and administered enrollment process for qualified applicants.

         Consistently demonstrated exemplary interpersonal skills in guiding and mentoring students through to graduation.

         Achieved or exceeded assigned recruitment goals by successfully converting inquiries of interest into enrollments.

         Pursued and secured new business through extensive telemarketing and community outreach initiatives such as open houses, presentations, training sessions, and orientation programs.


International Academy of Design & Technology, 2007 to 2008

Sr. Admissions Representative

         Advised students on degree and certificate enrollment, and assessed candidates suitability for admission to various courses.

         Drove business growth for school by persuasively converting interest into enrollments.

         Actively promoted school offerings through telemarketing efforts, networking, and corporate and community outreach.


American Lending Corporation, 2005 to 2007

Account Executive / Office Manager

         Methodically assessed creditworthiness of applicants to determine and proactively minimize level of risk to company.

         Compiled documents to justify findings for approval or rejection of credit applications.

         Decisively issued determinations of client eligibility for consumer loans via credit scoring analysis, risk analysis, and credit review.

         Functioned as loan closing agent when applicable and in accordance with regulatory guidelines.


University of Phoenix, 2001 to 2005

Lead Financial Counselor

         Directed team of nine in verification, certification, and maintenance of financial documents required to complete Title IV subsidized and unsubsidized federal student loans.

         Spearheaded full-scope unit operations including cost control, data entry, proposal writing, report preparation, and maintaining records of revenue and expenses.

         Reviewed and seamlessly coordinated receipt of awards and contracts with principal investigators.

         Efficiently steered post-award contract and grant accounting administration.




Bachelor of Arts, Business Management

University of Phoenix, 2010


California Pre-license, (Insurance sales), 2013



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●



















Please accept this letter and accompanying resume in application for the Operations Supervisor Telesales opportunity that is currently available with (INSERT NAME OF COMPANY). In advance, thank you for your time.


In addition to solid experience as a telesales representative with Verizon Wireless, I offer significant expertise in team motivation and leadership, exceptional talents in customer service and strategic planning, and proven abilities in negotiations, problem solving, mentoring, and rapport development. My extensive experience across quality assurance, regulatory compliance, customer loyalty, and relationship-building capacities certainly indicates my versatility and ability to drive business growth in any environment. To complement these qualifications, I offer an outstanding blend of analytical, influencing, organizational, consultative, and supervisory skills.


As a result of the aforementioned qualifications, I believe I am the ideal candidate for this opportunity. If you would like to get in touch to discuss my resume and to arrange an interview, please contact me at (916) 207-4916 or


I look forward to hearing from you soon.






Yyyyyy x. yyyyyy


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