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Clarissa Singleton

- 767-5 Montclair Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







Xxxxxxar Hiring Manager,




        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consixxxxxxration.


What I offer is my MBA and more than 6 years providing high-performance sales support, customer service and relationships management, account management, and operations support in the healthcare, telecommunications, and financial service sectors. I am currently with Accolaxxxxxx, Inc. in Plymouth Meeting, PA as a Health Assistant Remote providing case management for a healthcare concierge service targeting large corporate accounts. Prior to this, I was with Comcast in Voorhees, NJ as a Customer Account Executive following a temporary tenure at Janney Montgomery Scott, LLC as an IT Client Support Specialist. For more xxxxxxtails, please take a moment to go through my resum .


In leveraging my customer service competencies, regardless of industry, I also bring to the table my personal strengths that incluxxxxxx a passion for going beyond expectations through sustainable people-centric and results driven leaxxxxxxrship excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholxxxxxxrs, and industry professionals so vital in generating repeat business, promoting a customer-oriented reputation in target markets, and fostering a seamless collaborative work experience with colleagues in attaining shared commitments.


I am confixxxxxxnt that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for consixxxxxxring me, and I look forward to hearing from you soon.








Attachment: Resum




Clarissa Singleton

- 767-5 Montclair Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Client Relationship Manager (Fortune 500)

Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 6 years providing high-performance sales support, customer service and relationships management, account management, and operations support in the healthcare, telecommunications, and financial service sectors.

-    Strong passion for xxxxxxlivering outstanding customer service and process efficiencies in administration support that achieved 30% to 40% in overall productivity gains in the healthcare and telecommunications business.

-    Xxxxxxtail-oriented, analytical and methodical with critical thinking to resolve professional relationships with clients and stakeholxxxxxxrs, as well as compliance and work issues with more than 90% resolution success rate.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Xxxxxxcisive leaxxxxxxrship, strong people management, and exceptional interpersonal communication skills that inspire confixxxxxxnce while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Business Operations

    Strategic Planning & Execution

    Business Xxxxxxvelopment

    Customer Service Management

    Relationship Management (Clients, Stakeholxxxxxxrs, & Suppliers)

    Sales Operations Support

    Multiple Account Management

    Program Management

    Policies & Regulatory Compliance (i.e. HIPPA, etc.)


    Change Management

    Organizational Xxxxxxvelopment

    Staff Supervision & Training

    Office & Staff Administration


    Web Service Administration

    Apps: Watchtower Online, Einstein, & Vision Software

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Accolaxxxxxx, Inc. Plymouth Meeting, PA

Health Assistant - Remote Feb 2013 Present

    Provixxxxxx case management services for a healthcare concierge service for employers, building sustainable professional relationships with a diverse portfolio of over 1,000 clients in large customer groups such as Comcast, NBCU, Time Warner Cable and Lowe s.

    Applied medical policies and standards to address health issues, guiding clients through enrollment periods, and offering options into maximizing healthcare benefits, while complying with HIPPA standards.

    Coordinate resolution of claims with members, provixxxxxxrs and carriers; reconciling billing issues and negotiating account settlements with provixxxxxxrs.

Supervisor - Operations

    Served as apprentice steward coaching and mentoring Health Assistants to achieve operational effectiveness in applying the company s business moxxxxxxl in every client transaction, while maximizing healthcare services that create career advancement opportunities for health assistants.

    Xxxxxxvelop and execute performance metrics for Health Assistants, anticipating their needs and concerns, and winning their trust in executing organizational and procedural changes.

    Managed a team of Health Assistants in the absence of the xxxxxxsignated Steward, conducting QA checks that enable Health Assistants to improve their service xxxxxxlivery, investigating and resolving escalated client issues and complaints, and implementing high-performance coaching methods and tools across the company.

Accolaxxxxxx Ambassador

    Promote company services in improving the lives of clients using high-impact PowerPoint presentations to prospects.

    Train and acculturate new hires to xxxxxxliver on expectations in compliance with company policies, objectives, strategies, and overall culture of self-actualization, and xxxxxxdicated customer-driven service.

    Provixxxxxx feedback to clients and staff regarding business process improvements that increased operational productivity.


Comcast Corporation Voorhees, NJ

Customer Account Executive (CAE IP) Oct 2010 Feb 2013

    Addressed issues in High Speed Internet, Digital Voice & Cable TV that restored customer confixxxxxxnce and patronage.

    Adxxxxxxd new product lines, reconciled billing issues, and coordinated service resolution with several xxxxxxpartments.

    Served as Internet Essential Ambassador volunteer educating inner-city constituents on company products and services that encouraged new and renewed subscription.

    Provixxxxxxd HR administration support, onboarding and mentoring new hires, and xxxxxxveloping job aids and training materials that effectively improved operational productivity by 30%.




Clarissa Singleton

- 767-5 Montclair Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Janney Montgomery Scott, LLC (via RHI Inc.) Philaxxxxxxlphia, PA

IT Client Support Specialist (Temporary Assignment) Mar Aug 2010

    Provixxxxxxd systems administration support for web applications, addressing technical issues in using web modules from clients and financial consultants.

    Resolved log-in issues, browser errors and system latency problems, achieving 90% success rate in front-line issue resolution while improving productivity rate by 40%.


Education & Crexxxxxxntials


    M.B.A., UNIVERSITY OF PHOENIX Online and Philaxxxxxxlphia, PA Campus (2010)

    B.A .in Communications & Theater, TEMPLE UNIVERSITY, Philaxxxxxxlphia, PA (2007)

    A.A. in Communications & Theater, COMMUNITY COLLEGE OF PHILAXXXXXXLPHIA Philaxxxxxxlphia PA (2005)


Awards & Recognition

    Ranked in the Voorhees Call Center s top ten percentile of rankings by exceeding metrics

    Seven-time Comcast Service Triple Crown Winner (2011-2012)

    Excellence in Customer Service, Customer Accolaxxxxxx recognition (Multiple, 2010 2012)

    Xfinity Signature Support Sales Leaxxxxxxr recognition (2011)

    Received accolaxxxxxxs from internal and external clients at Janney Montgomery Scott (2010)


Affiliations & Community Involvement

    Member: Black Professional Alliance (Comcast Cable Corporation) (2012 2013)

    Member: Temple University Alumni Association (2007 Present)

    Member: Temple University African-American Alumni Association ( 2007 Present)

    Member: Phi Theta Kappa National Honor Society (2005 Present)

    Presixxxxxxnt: Brothers and Sisters United (2005 2007)

    Presixxxxxxnt: Creative Writing Club (2004)

    Vice Presixxxxxxnt: Creative Writing Club (2003)

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