Exceptional listening, verbal communication and interpersonal skills to work well with colleagues.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks on deadline.

  Proficient with Microsoft Word, Excel and PowerPoint; Sabre; Shares; and Visual One.

Customer Service Teamwork/Collaboration Problem Solving

Team Leadership/Training Bill Processing Policies & Procedures

Customer Service Agent, Berkshire Hathaway Travel Protection Asheville, NC Aug. 2016-Present

  Provide outstanding service over the telephone to Mercedes Benz, Volkswagen and Nissan customers.

  Assist customers with route information and traffic flow as requested and other questions they may have.

Customer Service/Consumer Finance Agent, SITEL Asheville, NC Oct. 2012-July 2016

  Communicated effectively with RBS Citizens Bank and Charter One Bank customers over the telephone.

  Maintained diplomacy and tact while communicating with frustrated customers.

  Filed fraud claims against merchants upon customer complaints.

  Persuaded customers to sign up for new promotions.

Head, Stock Department, World Market Arden, NC Sept. 2007-Oct. 2012

  Earned promotions to positions of greater responsibility for excellent performance, beginning as a Cashier.

  Showcased strong leadership and people skills while managing a team of employees.

  Safely opened and closed the store according to policies and procedures.

  Unloaded stock from freight trucks and then re-stocked into a stock room.

Collateral Analyst, Countrywide Financial Tampa, FL Oct. 2006-June 2007

  Processed payments from homeowners for their loan purchases.

  Researched and located integral pieces of missing home loan information.

Reservations Agent/Administrative Assistant, Tradewinds Resorts St. Pete Beach, FL Apr. 2002-Sept. 2006

  Provided excellent service to customers, including answering questions and billing guests.

  Opened the office promptly to achieve performance objectives.

Reservations Agent, Sheraton Hotel at City Place West Palm Beach, FL Nov. 2000-Mar. 2002

  Positively represented the organization while communicating with guests in person or over the telephone.

  Supported other areas of the hotel such as Bell Stand, Security and Club Lounge, and prepared banquets.

Customer Support, Oasis Reservations Services Miami, FL Sept. 1999-Oct. 2000

Assistant Manager, Games Systems, Inc. Miami, FL Feb. 1994-Dec. 1997

Associate of Science (AS) Paralegal Studies, Florida Metropolitan University; earned 2006

Associate of Science (AS), Computer Information Systems Analyst, Miami Dade College; earned 1998

Westlaw Certified

Dear Hiring Manager:

With this letter, I wish to express my sincere interest in joining your organization as a (INSERT JOB TITLE).

As my accompanying resume indicates, I possess exceptional listening, verbal communication and interpersonal skills to work well with colleagues. Additionally, I boast solid time management, attention to detail and organizational skills, including prioritizing tasks on deadline. I am also proficient with Microsoft Word, Excel and PowerPoint; Sabre; Shares; and Visual One. Among my additional unique qualifications:

  Earned promotions to positions of greater responsibility for excellent performance.

  Showcased strong leadership and people skills while managing a team of employees.

  Maintained diplomacy and tact while communicating with frustrated customers.

  Positively represented the organization while communicating with clients in person or over the telephone.

  Persuaded customers to sign up for new promotions.

I would welcome the opportunity to interview with you and share more about how I would be a valuable asset to your team. I look forward to hearing from you in the very near future.

Sincerely,

Yyyyyy x. yyyyyy

828-318-7581

abc@xyz.com