Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in reviewing and streamlining current operational processes within retail banking environments. Equipped with an ability to manage the development of project timelines/budgets, diffuse escalated operational situations, and ensure federal/state regulations are followed. Offer solid supervisory abilities with experience in facilitating positive vendor relationships, managing cross-functional teams, and implementing innovative processes.

Operations Management Credit Underwriting/Credit Administration Training/Coaching

Project Management Risk Management Vendor Relationship Management Data Analytics

Continuous Improvement Strategy Alignment Contract Negotiation Strategic Planning

  Direct day to day banking operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Design and implement innovative standard operating procedures in addition to leading the creation of the credit administration department

  Oversee several departments within the bank which include appraisals, residential quality control, loan servicing, portfolio risk analytics, and construction loan administration

  Review and streamlined current processes which has resulted in creating over 70 guidelines in addition to designing the bank s criticized asset reduction plan system

  Achieved a two-grade improvement during a regulatory review due to streamlining processes, enhanced board reporting, and implemented an exception tracking process

  Act as a member of several committees which include the Appraisal/Evaluation Committee, Management Loan Committee, Executive Strategy & Planning Group, IT Steering Committee, ERM Committee, and CRA Committee

  Generate detailed reports which outline past due loans, maturities, annual reviews, new loan generation, payoffs, and insider loans

  Utilize superior communication abilities to work closely with both internal and external stakeholders which include internal banking departments and Regulators

  Successfully achieved 8 consecutive quarters of net recoveries for the bank through the review and updating of operational processes  

  Held several roles within a retail banking environment which were centered on creating an maintaining a risk based audit program focused on maintaining regulatory compliance and ensuring bank policies/procedures are followed

  Identified and reported potential risks to the audit management team, acted as a Project Manager for all initiatives throughout South Florida, and oversaw special asset transfers

  Recognized as Scorecard Administrator for both business and community banking which is centered on reporting and decreasing errors in scores/payouts

  Supervised a team of Underwriters which required providing individualized coaching and feedback along with handling performance management logistics

  Led several system integration projects which included a B2B, Business Banking Underwriting System, ALS, Consumer Lending Underwriting System, and ACS, Imaging System  

Additional Roles with Regions Bank Include: Senior Business Underwriter (1999-2001) and Commercial Loan Officer (1995-1999)