Award-winning management leader with a consistent, proven track record of achievement.

  Honored with numerous awards for exceeding sales, customer services and operations objectives.

  Excellent leadership skills, including managing a team of employees to maximize their potential and excel.

  Gained the trust, confidence and respect of customers by understanding their specific needs.

  Stellar listening, verbal communication, oral presentation and interpersonal skills to educate and train members about best practices of sales, customer service and daily operations.

New Business Development Team Leadership/Management Team Training

Profit and Loss Product / Sales Training Client Retention

Customer Service Inventory Control Problem Solving

Bob Evans Farms Start Year-Present

General Manager Bel Air, MD (Mar. 2014-Present)

  Achieved gross sales of more than $3 million while leading a staff of 68 employees.

  Mentored, trained and coached four assistant managers and four shift leaders.

  Raised money for the Boys Scouts and American Cancer Society while partnered with the Howard County Healthy Options Program.

General Manager Columbia, MD (June 2000-Mar. 2014)

  Led 62 employees, including four assistant managers and two shift leaders.

  Generated annual gross sales of more than $2.7 million.

General Manager Elkton, MD (Apr. 1998-June 2000)

Assistant General Manager Bel Air, MD (May 1997-Apr. 1998)

Assistant Manager Austin, TX (1994-1997)

Kitchen Manager/Grill Cook Austin, TX (Start Year-1994)

Completed several seminars and workshops in Leadership Training; Sexual Harassment; Employee Management; Payroll and Labor Management Systems; Sales Building; Ordering; Inventory Control and Processes; Food Safety/Quality; Team Service; Business to Business Visits; Operation Execution; and Return on Investment, among many others.