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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ￨ abc@xyz.com
Proficient, accomplished Systems Technician seeking to apply comprehensive skill sets, history of successful business efforts and years of experience to a rewarding new Customer Service role.
Profile
Skilled in customer service, information technology, engineering, maintenance, analysis, organizational collaboration, problem resolution, communication, inventory management, documentation and tech support.
Holder of Niagara Certification.
Superior proficiency in Key2Act, Rover, Tracer BAS systems, MS Office Suite and Brio Tool technologies.
Adept and experienced in collaborating with diverse clientele to successfully attain program targets, parameters & other criteria.
Professional Background
Tozour Energy Systems, King of Prussia, PA 2006 - Present
Optimization Engineer, 2015-Present
Author periodic HVAC & equipment performance reports for clients and provide comprehensive tech support.
Collaborate with Sales personnel on equipment analyses and investigate problems listed in various reports.
Execute detailed information-gathering efforts, enter data into computer and serve as Primary Contact.
Knowledgeably coordinate with Technicians regarding buildings detailed in report and assist Technical Support.
Building System Analyst, 2011-2015
Efficiently collaborated with Service & BAS Departments to complete open tickets and assist clientele.
Diligently maintained On Call Customer lists, dispatched service personnel and conducted after-hours support.
Remotely accessed customer computers to execute technical support, data analysis and problem resolution.
Controls Technician, 2006-2011
Expertly maintained HVAC systems in commercial facilities and provided comprehensive customer service.
Knowledgeably performed technical support, problem resolution, system configuration, setup and reporting.
Authored exhaustive documentation for each job and submitted paperwork for higher-level review.
Education
CHI Institute, Broomall, PA
Associate of Specialized Technology, 1999
California University of Pennsylvania, California, PA
Liberal Arts studies, 1999
Delaware County Community College, Media, PA
Computer Programming studies, 1997
Other Background
Electronic and Quality Control Technician, CAPP/USA, Clifton Heights, PA 1999 - 2006
Administrative Assistant, Total Systems Design, Malvern, PA 1999
Administrative Assistant and Telemarketer, America's Home Remodelers, Edgemont, PA 1996 - 1998
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