Personable and results-focused leader seeking the challenging Customer Service Lead role at Ontic. 

  More than four years of experience at Ontic and a work history of exceeding performance objectives.

  Stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of clients, co-workers and vendors.

  Outstanding leadership skills to bring out the best in team members through training and mentoring.

  Proactively identified and resolved problems in real time and implemented favorable solutions.

  Supported representative with meeting shipment schedules and expedites.

  Managed return material authorizations and manual subscription renewal services and revision requests.

  Demonstrated ability to improve processes and streamline procedures in a supply chain environment.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite, MRP, ERP and related systems, with an ability to create reports.

  Knowledge of maintaining FAA, DFAR, FAR, UCC and ITAR regulatory compliance.

APU Administrator, Ontic 2012-Present

  Manage and reconcile large inventory buys between Ontic and its customers.

  Communicate effectively with customers to gain their trust, confidence and respect.

  Resolve escalated customer service issues in a diplomatic, poised and professional manner.

  Address numerous challenges with shipments such as lost inventory or wrong quantities.

  Demonstrate exceptional follow-up skills with customers to help generate repeat business.

  Oversee multiple accounts on a daily basis, analyzing production needs and presenting planning options to efficiently move inventory.

  Implement an ERP system and supervise production activities.

Achievements:

  Earned a Above and Beyond Leadership Award for exceptional teamwork and performance.

  Improved On-Time Delivery to 98% after being tasked to lead the monthly customer scorecard meeting.

  Successfully managed two big and important distribution transactions, Transaero and Aviall, including ensuring orders were entered in the system within a very short time frame and handling reconciliation after shipment to the distributors.

  Helped to reduce labor costs and improve customer satisfaction ratings after assisting in the design and implementation of reporting procedures.

  Saved considerable time and steps by printing the pick list directly to the warehouse.

  Recognized for contributions to the Corporate Social Responsibility Committee.

Precision Dental International Inc. 1996-2012

Production Manager

  Led and trained 20 employees on work orders and using the ERP system for this dental manufacturer.

  Worked with the General Manager to create strategic plans and improve customer satisfaction.

  Communicated with vendors and customers to coordinate processing and shipping, and resolve problems.

  Completed production progress customer information and materials inventory reports.

Achievements:

  Played an integral role establishing an ERP System and Bills of Material for 3,000 parts.

  Helped employees increase service levels to both internal and external customers.

Customer Care Representative

  Completed production progress customer information and materials inventory reports.

  Served as Project Leader to implementation of an ERP System.

  Oversaw accounts payable volume of $150,000 to $200,000 per month from over 150 vendors.

Achievements:

  Earned numerous accolades from senior managers for consistently providing excellent
service and tactfully resolving sensitive issues.

  Boosted employee performance by providing outstanding mentoring and training, including developing a Product Awareness Program.

Previously:

Office Associate, Jay-Oz Inc. 1992-1996

Office Associate, Les Mendelson & Associates 1983-1992

Bachelor of Arts (BA), Business Management; Brazosport College; expected to graduate in 2017 (3.95 GPA)

Dear Hiring Manager:

I am currently seeking the challenging Customer Service Lead opportunity at Ontic and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a personable and results-focused leader with more than four years of valuable, hands-on experience at Ontic and a work history of exceeding performance objectives. I possess stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of clients, co-workers and vendors. I also have showcased outstanding leadership skills to bring out the best in team members through training and mentoring. Furthermore, I have proactively identified and resolved problems in real time and implemented favorable solutions. Among my achievements and additional qualifications:

  Earned a Above and Beyond Leadership Award for exceptional teamwork and performance.

  Improved On-Time Delivery to 98% after being tasked to lead the monthly customer scorecard meeting.

  Successfully managed two big and important distribution transactions, Transaero and Aviall, including ensuring orders were entered in the system within a very short time frame and handling reconciliation after shipment to the distributors.

  Helped to reduce labor costs and improve customer satisfaction ratings after assisting in the design and implementation of reporting procedures.

  Recognized for contributions to the Corporate Social Responsibility Committee.

  Saved considerable time and steps by printing the pick list directly to the warehouse.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx