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Yyyyyy x. yyyyyy

50 Robins Avenue, Hamilton, Ontario L8H 4N2 abc@xyz.com

 

 

Waiter ~ Server ~ Bartender

Profile

 

  Offer 15+ years restaurant industry experience spanning guest services, including starting tables, taking/serving orders, bartending, maintaining tables/stations, taking reservations, and handling high volumes of cash, through managing full-scope operations from opening through closing, including human resources, purchasing, inventory control, regulatory compliance, and financial

  Smart Serve Certified and well-versed in health, safety, sanitation, and alcohol service standards

  Hands-on leader and collaborative team player who successfully hires, trains and manages staff

  Strategically coordinate workflow to maximize use of resources, increase productivity/efficiency, control costs, and boost profits while ensuring delivery of world-class service

  Dynamic communication and interpersonal relation skills

  Technology savvy; adept in OpenTable reservation system as well as various POS systems

 

Restaurant Industry Background

 

The Firehall-Oakville, ONT 2016-Present

Restaurant Manager

  Provide world-class service to sports bar patrons during peak business volume; start tables with drinks, take full orders and input in Pixel POS system and run food as well as help clean/bus tables

  Steer restaurant operations from opening through closing, with accountability for managing large volumes of cash as well as taking reservations using OpenTable system

  Effectively hire and train new employees to meet staffing and operational needs

  Strategically order beer and liquor; conduct monthly inventories for reporting to accountant

 

Hill and Bay-NY, NY 2014-2015

General Manager

  Drove full-scope operations, from business growth, human resources and customer service/guest relations through procurement, inventory control, financial, and corporate standards compliance; P&L accountability included budgeting, cost controls and revenue management

  Optimized target market reach, competitive positioning and revenue production by implementing food delivery system using Seamless Web to generate and process online orders as well as updating and maintaining online web presence using Single Platform

  Enhanced operational performance by efficiently programming Aloha POS system with menu changes as well as using OpenTable to take both phone and online reservations

  Effectively hired, trained and supervised staff; strategically scheduled team to maximize use of resources and control labor costs while ensuring delivery of efficient, quality service

 

Joe Allen Restaurant-Restaurant Row, Times Square 2000-2014
Restaurant Manager; 07/2006-05/2014 / Bartender/Server; 09/2000-05/2005

  Steered daily front of house operations of iconic New York City destination restaurant spanning human resources and regulatory compliance through purchasing and inventory control; additionally backed up night management and collaborated with Kitchen Manager in daily menu changes

  Actively managed guest relations, including servicing high-profile celebrities along with tourists and locals; promptly responded to and resolved escalated issues to ensure high satisfaction levels

  Effectively interviewed, hired and trained staff as well as coordinated schedules, managed servers and bartenders, evaluated performance, and implemented corrective actions

  Strategically controlled inventories to maintain optimal stock levels based on real-time and forecasted needs; included liquor, food and dry stock as well as table glassware, silverware and related supplies

  Proficiently managed hundreds of weekly phone reservations via phone and online (OpenTable)

  Ensured critical compliance with Health Department standards, consistently achieving A rating

Prior Experience: Server, Java Shop-Riese Restaurants-NY, NY: 1998-2000

 

Education & Professional Development

 

Certificate in Advanced Restaurant Management, New York University; 2014

Bachelor of Fine Arts, Point Park University; 1998

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