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Yyyyyy x. yyyyyy
50 Robins Avenue, Hamilton, Ontario L8H 4N2 abc@xyz.com
Waiter ~ Server ~ Bartender
Profile
Offer 15+ years restaurant industry experience spanning guest services, including starting tables, taking/serving orders, bartending, maintaining tables/stations, taking reservations, and handling high volumes of cash, through managing full-scope operations from opening through closing, including human resources, purchasing, inventory control, regulatory compliance, and financial
Smart Serve Certified and well-versed in health, safety, sanitation, and alcohol service standards
Hands-on leader and collaborative team player who successfully hires, trains and manages staff
Strategically coordinate workflow to maximize use of resources, increase productivity/efficiency, control costs, and boost profits while ensuring delivery of world-class service
Dynamic communication and interpersonal relation skills
Technology savvy; adept in OpenTable reservation system as well as various POS systems
Restaurant Industry Background
The Firehall-Oakville, ONT 2016-Present
Restaurant Manager
Provide world-class service to sports bar patrons during peak business volume; start tables with drinks, take full orders and input in Pixel POS system and run food as well as help clean/bus tables
Steer restaurant operations from opening through closing, with accountability for managing large volumes of cash as well as taking reservations using OpenTable system
Effectively hire and train new employees to meet staffing and operational needs
Strategically order beer and liquor; conduct monthly inventories for reporting to accountant
Hill and Bay-NY, NY 2014-2015
General Manager
Drove full-scope operations, from business growth, human resources and customer service/guest relations through procurement, inventory control, financial, and corporate standards compliance; P&L accountability included budgeting, cost controls and revenue management
Optimized target market reach, competitive positioning and revenue production by implementing food delivery system using Seamless Web to generate and process online orders as well as updating and maintaining online web presence using Single Platform
Enhanced operational performance by efficiently programming Aloha POS system with menu changes as well as using OpenTable to take both phone and online reservations
Effectively hired, trained and supervised staff; strategically scheduled team to maximize use of resources and control labor costs while ensuring delivery of efficient, quality service
Joe Allen
Restaurant-Restaurant Row, Times Square 2000-2014
Restaurant Manager; 07/2006-05/2014 / Bartender/Server; 09/2000-05/2005
Steered daily front of house operations of iconic New York City destination restaurant spanning human resources and regulatory compliance through purchasing and inventory control; additionally backed up night management and collaborated with Kitchen Manager in daily menu changes
Actively managed guest relations, including servicing high-profile celebrities along with tourists and locals; promptly responded to and resolved escalated issues to ensure high satisfaction levels
Effectively interviewed, hired and trained staff as well as coordinated schedules, managed servers and bartenders, evaluated performance, and implemented corrective actions
Strategically controlled inventories to maintain optimal stock levels based on real-time and forecasted needs; included liquor, food and dry stock as well as table glassware, silverware and related supplies
Proficiently managed hundreds of weekly phone reservations via phone and online (OpenTable)
Ensured critical compliance with Health Department standards, consistently achieving A rating
Prior Experience: Server, Java Shop-Riese Restaurants-NY, NY: 1998-2000
Education & Professional Development
Certificate in Advanced Restaurant Management, New York University; 2014
Bachelor of Fine Arts,
Point Park University; 1998
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