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Yyyyyy x. yyyyyy
Experienced Strategic Leader with several years of experience within high-stress environments along with a keen ability to lead others and successfully manage both new and existing client accounts. Experienced in performing detailed risk analysis, validating mortgage applications, obtaining financial information, and developing streamlined operations focused on increasing efficiency. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.
Client Account Management
Attention to Detail
Complex Problem Solving
Directly managed several daily operations within a fast-paced environment with a focus on increasing efficiency and productivity
Review and analyze both verbal and written requests for loan modifications, obtain financial information from clients, and continuously adhere to internal regulations and best practices
Oversee the validation of both BPO/appraisals and escrow analysis with a concentration on identifying discrepancies and/or risk factors
Play a lead role in ensuring departmental efficiency and productivity goals are exceeded, work closely with various internal teams, and develop detailed reports
Utilized superior communication and interpersonal abilities in order to make outbound calls to clients who had past-due accounts
Reviewed customer financial information, implemented payment arrangements, and fostered positive rapport with the client which encouraged a high success rate in obtaining payments
Played a lead role in managing the complete lending process which required significant financial acumen and significant attention to detail
Reviewed client mortgage applications, reviewed creditworthiness, and performing due diligence
Additional Professional Experience with HSBC Includes:
Senior Image Representative
Customer Service Representative
Yyyyyy x. yyyyyy
Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations roles within the financial industry with experience in performing risk management, reviewing client financial information, and ensuring organizational compliance with financial regulations. In addition, I have a keen ability to foster positive rapport with clients, vendors, co-workers, and members of management.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to lead large-scale projects.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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