Yyyyyy x. yyyyyy

Seeking opportunity as Business Initiatives Manager with Wells Fargo.

Analysis ~ Project Management ~ Data Gathering & Reporting ~ Business Intelligence

Solution Implementations ~ Process Improvements ~ Team Leadership ~ Strategy Development

         Offer 20 years experience in the mortgage industry spanning secondary markets, underwriting, default servicing, and home loan servicing.

• Solid project management experience with the ability to identify requirements, allocate resources, administer contracts, and facilitate delivery within timeline, scope and budget constraints.
• Excel at interfacing with key stakeholders to contain expenses and fuel continuous improvement.
• Skilled at risk management, research, vendor management, and human resources functional areas such as recruiting, training, performance management, and conflict resolution.

         Highly effective communicator; able to coordinate, empower and guide cross-functional teams in accomplishing objectives and meeting deadlines in a fast-paced, high-growth, and diverse environment.

         Three-time winner of Wells Fargo Team Excellence Award (2012, 2013, 2015).

         Championed more than 100 enhancements to foreclosure referral automation software in 2010, collectively valued at over $2M.

         Developed and distributed user interface enhancements to Wells Fargo s LPS/BKFS Attachmate Browser for Credit Reporting Team to boost productivity per processor by 30% and slash data entry discrepancies.

         Demonstrated outstanding presentation skills as guest speaker at First American Default Servicing seminar in Orlando, Florida, 2007.

         Recognized with 2007 Corporate MVP award at IndyMac Bank for delivering high-impact contributions.

         Outpaced peers to earn Top Producer awards in 2000 and 2001 based on exceptional performance.

         Resourcefully instituted new department at IndyMac to streamline automation of obligatory reporting and legal and company policy compliance.

Wells Fargo Home Mortgage Servicing Data Analytics (SDA), Charlotte, NC, 2014 to Present

Vice-President / Implementation Manager II

         Apply dynamic project management talents toward supporting SDA executive leader by spearheading all SDA technology initiatives from initial concept to seamless execution.

         Govern change management and support for SDA proprietary applications while providing influential leadership to all project team members.

         Serve as chief of staff for several managers with accountability for policy and procedure adherence, demand reporting, budget compliance, resource optimization, and capacity analysis.

Wells Fargo Home Mortgage Business Intelligence & Solutions, Charlotte, NC, 2010 to 2014

Assistant Vice-President / Implementation Manager I

         Aligned and mobilized implementation consultants and business process analysts in planning, solution development, and implementation of strategic and complex technology initiatives.

         Directed project managers and key stakeholders in defining goals, selecting optimum business process model, determining project impacts and risk, preparing budget, and delivering solutions to improve bottom line.

         Assembled, mentored, and managed post-implementation operations support team.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

         Managed solution engineering, regulatory updates, enhancements, implementation, and support for Foreclosure Referral business line and Black Knight Financial Services, Desktop Foreclosure Referral platform.

         Worked in tandem with other business groups and compliance teams to certify applications for production and launch new enterprise change control pilot program.

Wells Fargo Home Mortgage, Fort Mill, SC, 2008 to 2010

Project Manager III

         Joined forces with multiple groups to identify requirements, devised project plans, authored business cases, led strategy development, controlled budgets, and directed projects and associated team members.

         Formulated data retention scheme, database, and decryption automation for E-OSCAR data feeds.

         Orchestrated server migration for units in default reporting according to IT strategy and direction.

         Directed project team members in implementation of LPS/BKFS Director for Default Reporting.

         Analyzed profitability, policy, programs, and staffing to maximize business results and goal attainment.

IndyMac Bank, Pasadena, CA, 2001 to 2008

Default Investor Reporting Manager

         Steadily advanced through a series of promotions from prior roles such as Default Reporting Manager, Business Analyst and Senior Research Analyst to oversee all reporting to external partners, investors, government agencies, and company senior management.

         Proficiently managed full-scope administration of Default Servicing Business Unit spanning litigation, special assets, bankruptcy, foreclosure, loss mitigation, and REO.

         Recruited, trained, mentored, coached and evaluated 10+ employees and four interns.

         Performed data capture, evaluated service agreements/contracts, and coordinated system enhancements.

         Distributed reporting on 700,000 loans for 20 clients per month, including 9,500 investor and government loan level inquires and research requests annually.

         Enhanced Operational Business Unit performance by navigating six-month project to pinpoint system discrepancies and install supportive and corrective procedures and controls.

         Structured, implemented and enforced policies and procedures for new servicing operations division.

         Reviewed and persuasively negotiated portfolio loan losses with private and government investors.

Independent National Mortgage Corporation, Pasadena, CA, 1999 to 2001

Customer Support Technician

         Oversaw all payroll and HR administrative functions for 30 personnel, prepared extensive reports, maintained precise loan documentation, and constantly communicated with government entities to electronically retrieve outstanding funding documents.

Bachelor of Arts, Business Administration, Human Resource Management summa cum laude

American Intercontinental University, Hoffman Estates, IL, 2006

Six Sigma Green Belt, Six Sigma Academy, Pasadena, CA, 2003

Black Knight Financial Services, Mortgage Servicing Platform (MSP); Director; Alan King and Company SBO 2000; FOCUS (AS400) MIPS; Process Management/Desktop/Loan Sphere; DRI; ISGN Lenstar; Vendorscape; DAISY; PeopleSoft Financials; Donnell Systems OCIE (certified); DataWatch Monarch (certified); SAP Crystal Reports; Microsoft SQL; Transacting SQL; InfoMap (certified); IBM (fka Cognos Corporation) Impromptu and Power Play (certified)

Mortgage Bankers Association

International Institute of Business Analysis

Business Intelligence Professionals

Cognos Report Writers

Info-Mapping Professionals

Rotary International