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Hospitality Sector Professional, with successful, in-depth experience in managing multifaceted aspects of start-up hotel venture, seeking challenging Hospitality Management assignment
Event Planning ~ Banquet Planning/Oversight ~ Customer/Clientele Support ~ Guest Services Management ~ Food and Beverage Department Management and Inventory Control ~ Catering Services ~ Staff/Organizational Management Interaction ~ Staff Training ~ Scheduling ~ Administration ~
Budgets ~ Payroll ~ Problem Identification/Resolution
Hospitality career background gained with first non-gaming, non-smoking boutique hotel in Reno, Nevada; tasked to meet wide-ranging responsibilities associated with supporting start-up activities and meeting on-going daily operational requirements for farm-to-table Heritage Restaurant, a thousand-person concert Cargo Concert Hall and guest accommodations and service for the Whitney Peak Hotel.
Exceptionally knowledgeable in overseeing work performance of service staffs, initiating and facilitating training as needed; continually cognizant of importance of understanding and anticipating guest requirements and meeting those needs
Notable capacity for team leadership and leading by example as well as achieving objectives within stringent budgets/timeframes; acknowledged by management for outstanding work ethic and crucial can do approach and attitude; consider assignment difficulty as a challenge to be met and overcome
Highly capable in fulfilling array of assignments simultaneously, assuring coordination and collaborative interaction and support among multiple organizational functions; especially skilled in surfacing/identifying problem areas and developing methodologies for remediating
B.F.A. in Speech Communications, with experience in university-level study abroad program in Torino, Italy
Whitney Peak Hotel, Reno, NV 2014 Present
Administrative Coordinating Manager of Cargo Concert Hall (2016-Present)
For this first-ever non-gaming, non-smoking boutique hotel in Reno, Nevada, hold comprehensive management responsibilities covering wide-ranging activities at organization s one-thousand-person capacity concert venue, the Cargo Concert Hall.
Direct all artist-related activities including assuring highest levels of hospitality, booking ground transportation, arranging for hotel rooms, and developing BEO banquet order for meal services and related hospitality requirements; work closely with Artist Management/Tour Manager to develop run-of-show for Cargo activities while coordinating activities with Production Manager, Management Agency and artists and facilitate continual training/supervision of Green Room Host personnel.
Expertly update the CargoReno.com website, including information on events, ticketing links, artist biographies, show announcements and other important information; also collaborate with Production Manager on TicketWeb in developing TicketWeb events including updating attraction, biographies and social media links.
Proficiently design/maintain budgets for shows as well as other programming (room rentals v. internal shows) and provide Production Managers with final totals for each show; prepare ticket links for upcoming shows, provide to involved parties as requested and notify staff of confirmed new shows including pertinent details.
Guest Services Manager (2014-2016)
Successfully oversaw administration of all Front Office operations including booking/executing/designing various Hotel Packages and facilitating artist and band hospitality requirements; during senior management absence served as Manager On Duty, assuring safety/security/well-being of hotel guests and employees.
Continually interfaced with other unit departments to assure resolution of any issues/problems and assured Front Office Manager was aware of any issues as well as steps taken to mitigate/remediate; scheduled Guest Services to provide maximum services, trained Receptionists to assure full understanding of responsibilities, interacted with Night Manager/other Managers in facilitating excellent follow-up for problems/guest requests and reviewed all daily arrivals to provide appropriate guest support; utilized design background in developing all hotel floral arrangements and d cor.
Scrupulously inspected guest rooms and toured hotel during each shift; coordinated arrivals/departures/billing with sales and catering management and supported activities of PBX, Reservations, Valet Parking, Concierge and Bell-staff as well as any other departmental needs, as assigned by hotel management.
Food and Beverage Manager (2014)
In this assignment efficiently managed payroll and budget; coordinated with Catering Services, Kitchen, Stewarding and Planning departments to manage banquet/conference dining areas and coordinate presentation of food/beverage offerings.
Additionally, supervised all food, beverage/liquor and equipment inventories to assure maintenance of appropriate levels and that all equipment functioned properly; reported any deficiencies for remediation.
Skillfully interfaced with clients to assure all needs were met.
Oversaw work assignments/scheduling for food and beverage staff personnel, assessed employee communications concerning corrective actions to assure accuracy/consistency prior to implementation, and developed and presented Personnel Performance Reviews.
Reno Techs, Reno, NV 2013 2015
Photographer and Editor
Worked closely with clientele in successfully developing online marketing solutions as well as print materials; directed/administered photo content for clients as well as internal operations.
Was additionally responsible for facilitating editorial/photography support for client websites and social media accounts.
University of Nevada, Reno
Bachelor of Fine Arts in Speech Communications, 2010
Universita Degli Studi Di Torino, SAA School of Management, Torino, Italy
University Studies Abroad Consortium USAC, January-June 2007
Hiring Agent Name
City, State Zip Code
I am extremely interested in being considered for the management position currently available with Kuleto s and am submitting my resume for review. With experience gained in various hospitality-focused organizational assignments, as delineated on the attached Resume, I am well-versed in managing operations, meeting standards and guidelines, and achieving objectives.
During my professional career, I have been successful in developing exceptional customer support and insightful decision-making skills as well as the ability to work with individuals from varied backgrounds and resolve multiple complex issues. Specific skills include such areas as event and banquet planning and oversight, catering services delivery, guest services management, food and beverage management/inventory control, interaction with staff as well as organizational management, staff training and budgets and payroll supervision.
I received my Bachelor of Fine Arts in Speech Communication from the University of Nevada-Reno, where I was a Millennium Scholar. Additionally, I participated in the University Studies Abroad Consortium USAC at the Universita Degli Studi Di Torino, SAA School of Management, in Torino, Italy, during the first half of CY2007.
I am a highly self-motivated individual who brings to my assignments an unswerving commitment to providing extraordinary service and support that is directed toward achieving organizational goals and objectives. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player.
I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.
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