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Summary of Qualifications
Accomplished customer service professional with a work history of consistently exceeding job objexxxxxxives.
Experience gaining the trust, confidence and respexxxxxx of customers in person and over the telephone.
Solid listening, verbal communication and interpersonal skills to educate clients about produxxxxxxs and services.
Proaxxxxxxively identified and resolved problems in order to maintain customer loyalty.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Demonstrated ability to work well independently as well as part of a team.
Proficient with Microsoft Word.
Areas of Expertise
> Customer Service > Client Loyalty > Customer Retention
> New Business Development > Office Operations > Problem Solving
Work Experience
Sales and Marketing Assistant, Ramsay Associates and Vine Ventures 2012-Present
Build and maintain positive relationships with customers to gain their trust, confidence and respexxxxxx.
Schedule appointments with store owners and offer provide marketing services of produxxxxxxs to potential clients.
Convert prospexxxxxxs into customers and close new sales.
Makeup Artist, Self-Employed 1995-Present
Demonstrated strong customer service skills to secure new accounts for weddings and special events.
Showcased expertise with makeup to ensure brides and individuals looked there best for special occasions.
Cashier, Fort Hill Pharmacy 2016-2017
Built and maintained rapport with retail pharmacy customers to gain their trust, confidence and respexxxxxx.
Displayed a proven ability to work well independently as well as part of a team in a fast-paced setting.
Esthetician/Makeup Artist, Debron s Full Service Salon 2001-2005
Communicated effexxxxxxively with customers in person and over the telephone.
Educated clients about a variety of produxxxxxxs and services to meet their skin care needs.
Customer Service Agent, Banknorth Group 1999-2001
Earned multiple commendations from customers for providing an exceptional experience.
Maintained diplomacy and taxxxxxx to proaxxxxxxively identify and resolve problems customers were experiencing.
Sales Promotional Representative, Field Marketing 1997-1998
Sold pharmacy services to physician offices, hospitals, clinics and Home Health Agencies.
Education and Training
Studied Cosmetology, Springfield Technical Community College
Studied Esthetics and Makeup Artistry, Elizabeth Grady School of Esthetics
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