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Experienced Volunteer Coordinator with 7+ of experience in managing complex medical cases for individuals with psychological and/or emotional needs. Exceptional qualifications include experience in performing patient evaluations, developing care plans, and updating patient case files. Experienced in leading health and human services programs in addition to supervising cross-functional teams.
Key Competencies
Health & Human Services Training/Coaching Case Management Medicaid Regulations
Patient Health Screenings Conflict Management Community Program Management
Multi-disciplinary Team Leadership Process Improvement Complex Problem Solving Project Management
Professional Experience
River Valley Regional Commission (Area Agency on Aging), Columbus, GA March 2016-Present
GeorgiaCares Volunteer Coordinator/Caregiver Specialist
Coordinated daily program operations within a non-profit/community services environment with a focus on increasing productivity and operational efficiency levels
Acted as Assistant Supervisor of the program which requires recruiting/interviewing prospective volunteers, evaluating monthly program data, and generating reports for the Georgia Department of Aging Services
Support the State Health Insurance Assistant Program, provide guidance to Medicare beneficiaries in regards to health plan inquiries, and attend annual/quarterly conferences
Play a lead role in the development of telephone reassurance services within the region, support the enrollment of new participants, and monitor program metrics
Successfully completed N4A s Stepping Up program for volunteers, consistently exceeded Volunteer requirements, and organized the inaugural Volunteer Appreciation Day/Training Workshop
Lee-Russell Council of Governments, Opelika, AL March 2012-December 2015
Medicaid Waiver Case Manager
Managed complex Medicaid cases within the community which required performing screenings, completing site/face visits, and working closely with medical professionals to determine client eligibility
Designed and monitored client care plans, updated case files on a regular basis, and coordinated service billing for Alabama Medicaid and Alabama Department of Senior Services
Instrumental in conducting comprehensive peer reviews, facilitated comprehensive training courses, and ensured regulatory compliance standards were followed
East Alabama Mental Health, Opelika, AL June 2010-March 2012
Child/Young Adult Case Manager
Directed case management tasks within a mental health environment which included advocating for patients aged 10-21 years along with completing patient assessments every 90 days
Performed detailed monthly visits to both homes and schools, completed psychological assessments, collaborated with community program staff, and prepared materials for an Annual Plan Meeting
Completed Internships Include: Student Intern, Parlow Mental Development Facility, 2009 and Student Intern, Verner Elementary, 2008
Education
Bachelor of Arts, Psychology, Minor in Social Welfare
University of Alabama, Tuscaloosa, AL
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