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Yyyyyy x. yyyyyy

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Driven, focused, and hard-working management professional with 10+ years of experience and a proven ability to lead others and provide exceptional support within the hospitality industry. Experienced in leading large-scale projects such as new facility openings, supervising cross-functional teams, managing financial operations, and maintaining a positive working environment at all times. Highly adept in devising innovating operational strategies in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.


Key Competencies



         Operations Management


         Inventory Management


         Vendor Management

         Strategy Development

         Team Leadership

         New Facility Openings

         New Hire Training

         Attention to Detail

         Complex Problem Solving

         Process Improvement


Professional Experience

Starwood Hotels & Resorts, Atlanta Regional Office December 2006-Present

Manager, Franchise Revenue Management Operations (2012-Present)

  Direct day-to-day administrative operations within a fast-paced environment with a focus on increasing productivity, efficiency, and client satisfaction levels

  Provide guidance related to revenue management to approximately 400 franchise hotels and oversaw database extractions which are used during property level revenue analysis

  Supervise cross-functional teams which requires providing individualized coaching/feedback in addition to assisting regional teams by providing in-depth market data

  Utilize superior communication and interpersonal abilities in order to devise internal communication and manage positive vendor relationships


Manager, Centralized Revenue Management Services (2011-2012)

  Supported 12 specialty select hotels in regards to revenue management operations which included the Aloft, Element, and Four Points by Sheraton brands

  Successfully drove positive year over year RevPar Percentage Change along with consistently maintaining a positive working environment within the organization


Coordinator, Centralized Revenue Management Services (2010-2011)

  Instrumental in generating daily and weekly reports for eleven hotels which included rate and strategy change data in addition to facilitating training for new staff members

  Ensured standard operating procedures were consistently adhered to, maintained Best Rate Guarantee compliance for several hotels, and participated in weekly strategy calls


Coordinator, Franchise New Builds and Transitions (2006-2009)

  Played an integral role in handling several administrative functions within the organization with a concentration on handling new facility openings

  Scheduled staff training for new properties, facilitated the completion of training calls between staff members and executive management, and devised status reports

  Communicated brand standards and best practices to staff members, updated new property opening dates, and tracked training milestones

Yyyyyy x. yyyyyy

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Professional Experience Continued:

The Westin Resort, Hilton Head Island, South Carolina May 1999-October 2006

Director of Housekeeping (2005-2006)

  Directed both administrative and logistical operations within the housekeeping department of a 412 room triple-A rated, four-diamond resort

  Managed staff hiring and training, oversaw departmental budgets, monitored inventory levels, and successfully reduced overhead costs through streamlined procedures

  Participated in monthly P&L meetings in order to ensure financial forecasts and budgets were adhered to, provided performance reviews to staff members, and monitored quality control levels

  Successfully achieved a 97% annual brand standard audit in 2006 and a 95% rating in 2005 in addition to leading the implementation of a Housekeeping Star of the Week Incentive Program which improved staff morale levels


Assistant Director of Housekeeping (2002-2004)

  Supported the Director of Housekeeping in overseeing operations within the housekeeping department which included ordering supplies and managing departmental budgets

  Led the development of innovative operational strategies which resulted in both an increase in guest satisfaction scores and an increase in Associate Satisfaction levels


Additional Experience with The Westin Resort Includes: Assistant Banquet Manager (2001-2002) and Carolina Caf /Pelican Complex Manager (1999-2000)




Bachelor of Science, Economics, Emphasis in International Business

The Pennsylvania State University, University Park, PA (3.75 GPA)


Professional Accreditations


Training Includes: StarDORM, Starwood Rooms University, and Revenue Management Academy I & II

Task Force Member, The Westin Kierland Resort and Spa

Task Force Member, The Sheraton Station Square

Certified Six Sigma Greenbelt

Certified Behavioral Interviewer

Awarded Starwood Gold Star Award






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