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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance



Job Title: NASA s Pathways Intern Program (Information Technology)

Department: Langley Research Center

Agency: NASA

Job Announcement Number: LA1610026



Core Competencies

Planning, Program Management, Medical Terminology/Billing/Coding, Medical Records Management, Medical Office Management, Correspondence Development, Oral/Written Communication, Procurement, Time-Keeping Software Applications, Confidential/Sensitive Data Management, Recordkeeping, Clerical Duties, Appointment Calendar Management, Database Management, Propensity for Competency in all areas of Cloud Computing including performing Research, Strategy Support, Implementation, Customer Support, Training on Software Applications, Relationship Development


MS Word, Excel, PowerPoint, Outlook, Notes and Project



Professional Experience


January 2015 Present

Veterans Affairs Work Study

Augusta, GA

Hours per Week: 35

Salary: $8.00/hour

Supervisor: Ms. Gordon Phonexxx-xxx-xxxx May Contact


Medical Support


Effectively assure that new-hire personnel receive general information concerning various equipment/supplies/techniques utilized during patient treatment activities; continually employ computerized system to schedule treatments, upload/process patient information into computer as well as manual system, correct any errors, ensure that patients complete all needed documentation/paperwork and review for accuracy, and maintain all files. Utilize VISTA/CPRS software application to admit/transfer/discharge patients, verify/facilitate verbal orders from physicians, receive patients/families, coordinate communication between interdisciplinary team members and schedule follow-up appointments.


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Additionally provide exceptional support for surgical, intensive care, pre-operative assessment, post-anesthesia care, psychiatry, substance abuse treatment, short-term rehabilitation care, long-term care and hospice units. Reported to two Community Nurse Managers but capably collaborated with primary health care team typically consisting of pharmacists, social workers, dieticians and behavioral health staff while managing assignment responsibilities, including establishing priorities and directing work flow, with little direct supervision.


Key contributor to planning/developing medical records program for VA; working with medical/administrative staff, assess organizational operation regarding medical records services and develop appropriate revision/modification recommendations. Designed information systems that collect/maintain patient confidentiality and evaluate/implement any changes needed to assure data reliability; also developed policies/procedures for processing legal medical documents, insurance and correspondence requests in adherence to Federal/state/local statutes.



November 2013 April 2014

United States Army

Kandahar, Afghanistan

Hours per Week: 50

Salary: $58,000 annually

Supervisor: Captain De La Torre Phone: 254.286.5139 May Contact


Container Control Officer


Tasked with multiple responsibilities concerning all aspects of handling/storing 500+ containers, placing strong focus on compliance with government regulations/shipping codes; successfully ensured accountability by maintaining proper labeling/tracking, conducted monthly physical inventory inspections, authored on average 20 articles of correspondence/30 reports on monthly basis and prepared crucial spreadsheets utilizing MS Excel software.


Was responsible for the work performance of six supply sergeants, continually assuring compliance with regulations/codes, and was successful in overseeing $1M+ in multiple assets, materials and equipment, reporting zero losses; also facilitated repairs/maintenance of all field office equipment, developed procurement requests for computer software/hardware/services, facilitated knowledge-sharing workshops and developed presentations. Managed elimination of 150 containers from various Battalion locations, which assisted with Brigade redeployment activities; successfully achieved 95%+ accountability.


Served as Battalion S4 for three months during deployment and was successful in closing-out all Class I / IX accounts; also oversaw completion of seamless movement of 1K tons of cargo as well as 2,000 personnel which eliminated requirement for over 200 containers, representing savings for the Army of $20K/container on daily basis which equated to multi-millions of dollars in savings.



June 2013 November 2013

United States Army

Yyyyyy x. yyyyyy Page 3 of 6


Kandahar, Afghanistan

Hours per Week: 50

Salary: $65,000 annually

Supervisor: Captain De La Torre Phone: 254.286.5139 May Contact


Contracting Officer


Developed comprehensive contract data spreadsheets and directed contractor selection, including those involved with delivering equipment training prior to Afghanistan deployment activities; monitored contractor performance to assure adherence to contract parameters/directives as well as prevailing regulations. Analyzed contracts, correcting as needed; briefed Commander on corrections/changes to more than 20 contracts that represented $1M+ in savings and provided $1M in funding for procurement of new items for contractors. Also placed bankcard orders for supplies/food for more than 350 soldiers/10 contractors and input program data into MS Excel spreadsheets.


Successfully enhanced capabilities of 600+ missions by providing logistical support/direction for five units and was responsible for eliminating need for 10+ contracts that reduced payroll by $50,000. Participated in completion of more than 200 job orders which contributed to rating of 90% high readiness rating throughout deployment; also served as Company Intelligence Team leader with responsibilities for preparing intelligence products/assessments that supported Commander s future combat operations planning. Served higher leadership by coordinating sensitive issues associated with various international actions; also received/distributed intelligence information that described effects of weather, enemy, terrain and unfriendly local population activities as part of effort to reduce uncertainty/concerns regarding transportation security.



December 2011 June 2013

United States Army

Baltimore, MD

Hours per Week: 40

Salary: $55,000 annually

Supervisor: Captain Bartee Phone: 410.262.1700 May Contact


Operations Assistant


Expertly coordinated/executed combat operations for 160+ transportation movements, including sustaining units as well as planning future operations; designed ticklers and logs record systems as well as 20+ logistics reports with measurements, statistics and timekeeping software. Also employed computerized business system that developed calculations based on loading capacity/dimensions of seven tactical vehicles.


Managed company deployment to Operation Enduring Freedom, including $25M+ in equipment with zero losses; maintained 95% operational readiness rate. Was tasked with overseeing reports on unit status to assure achievement of short-/long-term goals and efficiently modified training programs to meet rapidly changing combat situations. Put in place interactive system designed to direct vehicle/equipment/fueling facility maintenance in a semi-automated manner;

Yyyyyy x. yyyyyy Page 4 of 6


worked closely with vendors of parts/tools in acquiring needed materials, monitored ordering process and maintained credit records of multiple dealers.



June 2011 December 2011

Veterans Affairs / Work Study

Baltimore, MD

Hours per Week: 30

Salary: $13.00/hour

Supervisor: N/A Phone: N/A May Contact: N/A


VA Claims Assistant


Worked closely with physicians, caregivers, HIM coding staff and other entities to provide accurate and complete medical record documentation; updated various policy memoranda regarding documentation and was considered to be technical expert regarding health records content and documentation requirements. Continually reviewed documentation, developed various criteria, compiled data, analyzed/graphed results, authored reports and interfaced directly with appropriate leadership/groups. Was successful in obtaining corrective action planning from clinical services directors and provided well-considered documentation improvement recommendations; consistently followed established documentation regulation and policy requirements/guidelines.


Skillfully utilized wide array of office equipment and performed multiple office staff support services; uploaded data, interpreted various reports and provider-directed orders, processed patient admissions/transfers/discharges, monitored wait list, collected/updated medical insurance information and issued vouchers for travel expenses reimbursement. Was additionally tasked with developing/implementing training programs for providers to ensure achievement of CDIS program objectives. Held responsibilities for performing monthly CBI and Internal Coding Audits for statistical and Quality Assurance purposes, processed all incoming/outgoing mail, maintained office files/records and databases, oversaw patient appointment scheduling, ensured completion of all needed forms and updated demographics and insurance information.



April 2008 August 2011

United States Army

Reisterstown, MD

Hours per Week: 20

Salary: $350.00/month

Supervisor: N/A Phone: N/A May Contact: N/A


Human Resource Specialist


Skillfully performed wide array of HR-related tasks including overseeing reports, statistics and applications, processing award/decoration recommendations for 150+ personnel, and instructing newly-assigned personnel on military customs and courtesies; also arranged reduction/removal boards. Authored correspondence as well as inter-office memoranda/reports, including confidential instructions, and converted information into final report format.

Yyyyyy x. yyyyyy Page 5 of 6


Collaborated with other staff members in assisting senior HR Sergeant with revising company policy manual and provided exceptional support and coordination for array of HR-related events such as the redeployment event for soldiers entitled Yellow Ribbon.


Coordinated meetings, prepared materials for conferences, maintained appointment calendars and developed travel/hotel arrangements utilizing electronic calendar system; also utilized MS Office Suite software applications to maintain data regarding time/attendance, budgets/financial information, property, purchasing and supplies management. Prepared any required office correspondence, directed callers/visitors to appropriate staff member, managed incoming/outgoing mail, monitored electronic mail/bulletin board systems and distributed messages, and continually oversaw forms/supplies to ensure adequacy, replenishing as needed.



April 2005 April 2008

Catonsville Community College

Baltimore, MD

Hours per Week: 30

Salary: $11.50/hour

Supervisor: N/A Phone: N/A May Contact: N/A


Disability Support Service Assistant


In this assignment reviewed/interpreted client benefits programs activities including outreach services to consumer groups; skillfully established training/guidance toward development of human resources, articulated agency information and gained information on achieving customer satisfaction. Performed any needed workload adjustments to assure product accuracy/quality, authored/proofread/edited correspondence, responded to any general survey questions and developed various promotional materials in compliance with EES Education Standards Policy.


Managed PBX telephone console and facsimile equipment/transmissions, handled incoming/outgoing mail and graciously received office visitors, resulting in 30% improvement in customer feedback; verified personal information accuracy and uploaded into database, increased overall office efficiency by 30% with resultant improved manager/colleague support, and employed a user-friendly electronic filing system to reduce file retrieval time by 30%.






Grand Canyon University, Phoenix, AZ

Masters Degree, Health Care Informatics, 2016

GPA: 3.5

Semester/Credit Hours: 30


Bowie State University, Beltsville, MD

Bachelors Degree, Government Major, Philosophy Minor, 2011

GPA: 2.7

Semester/Credit Hours: 120

Yyyyyy x. yyyyyy Page 6 of 6


Catonsville Community College, Baltimore, MD

Associates Degree, General Studies, 2008

GPA: 2.5

Semester/Credit Hours: 65



US Army Company Intelligence Support Team USAFAS, 2013

USAFAS, Basic Officer Leadership Course (TCBOLC), 2013

US ROTC Leadership Development Assessment Course, 2011

US Army Human Resource School, AIT, 2008






Army Achievement Medal, 2014

Maryland National Guard State Service Medal (MNGSSM) (5 years of service), 2013

Maryland National Guard State Active Duty Medal (MNGSADM), 2013

Army Superior Unit Award, 2012

Presidential Award, 2011

Driver and Mechanic Badge, 2009

National Defense Service Medal, 2008

Army Service Ribbon, 2008

Global War on Terrorism, 2008






Student Government Association -Secretary

History/Government Honors Society - Miss History & Government






Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance



Job Title: NASA s Pathways Intern Program (Information Technology)

Department: Langley Research Center

Agency: NASA

Job Announcement Number: LA1610026



I am extremely interested in being considered for the Pathways Intern Program Information Technology position currently available with your agency and am submitting my resume for review. I believe you will find my background strongly matches the requirements of this position. In particular, with over eleven years of experience gained in multiple professional assignments I am well-versed in managing operations, meeting standards and guidelines, and achieving objectives.


My educational credits include a recently-earned Masters Degree in Health Care Informatics, a Bachelors Degree, with a Government Major and Philosophy Minor, and an Associates Degree. Additionally, I have gained additional professional training from the United States Army. My positive contributions to military service have resulted in numerous awards, including among others the Army Achievement Medal, the Army Superior Unit Award, a Presidential Award, and recognition by the Maryland National Guard with State Service and Active Duty Medals. During my collegiate career, I was selected for the History/Government Honors Society.


In my current assignment with the Veterans Administration, I hold multiple responsibilities associated with providing highest levels of medical administrative support for patients, their families, physicians and colleagues. I utilize multiple computer software programs and applications to schedule treatments, upload and process all relevant patient information and continually review uploaded information to assure that all documentation and data is complete and accurate. With VISTA/CPRS software I admit, transfer and discharge patients and perform multiple other assignments.


Earlier assignments have included service with the United States Army, both domestically and overseas, as a Container Control Officer, Contracting Officer, Operations Assistant and Human Resources Specialist, as a Claims Assistant with the VA, and a Disability Support Service Assistant with Catonsville Community College.


Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, thank you for your time and consideration.





Yyyyyy x. yyyyyy


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