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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced management and IT professional with 10+ years of experience within high-stress environments with a keen ability to lead others and manage daily IT operations. Experienced in designing comprehensive IT strategies, overseeing system implementations, and supervising teams of developers in the update of existing software and/or implementation of new software. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.
Key Competencies
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Project Management Business Process Mapping Financial Data Analysis Vendor Management |
Waterfall/Agile Methodologies Strategy Development Contract Negotiation SQL Queries |
Process Improvement Attention to Detail Complex Problem Solving Staff Management |
Professional Experience
American Blue Ribbon Holdings (Formerly O Charley s Inc.) March 2006-Present
IT Business Analyst (2012-Present)
Direct a variety of operations within a fast-paced environment with a focus on increasing efficiency and productivity within the organization
Utilize superior communication and interpersonal abilities in order to foster positive relationships with both internal and external clients in addition to successfully managing development teams
Handle various project management functions which includes defining project requirements, mapping processes, and monitoring project outcomes
Facilitate several technical functions such as researching and troubleshooting IT process issues, monitoring quality assurance testing, and resolving contract related issues
Software Quality Assurance Analyst (2010-2012)
Coordinated a wide-variety of technical functions which included creating comprehensive test scripts for software changes in addition to overseeing test script execution
Created technical documentation of both new development and changes and created unique departmental strategies which concentrated on improving current business processes
Successfully analyzed and solved complex technical issues, coordinated system implementations, and worked closely with internal technical teams
Senior Payroll Analyst (2006-2010)
Played a lead role in various analytical functions which included performing complex financial data analysis, developing reports, and correcting any payroll issues
Maintained positive rapport with internal IT Developers in order to successfully develop solutions to bugs while simultaneously testing software changes as needed
Ensured a consistent level of organizational tax compliance, fostered strong vendor relationships, and implemented strategies which resulted in more streamlined processes
Played an integral role in the creation and verification of both W2 s and all year-end tax reporting
Additional Professional Experience Includes: IT Specialist IBM Global Services (1999-2006)
Education
B.B.A., Computer Information Systems, Minor in Business Administration
Middle Tennessee State University, Murfreesboro, TN (GPA-3.8/4.0)
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