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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with 13+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in improving program productivity levels, managing multi-million dollar budgets, diffusing escalated operational situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.
Key Competencies
Project/Program Management Risk Management Training / Development Quality Improvement
Waterfall/Agile Methodology Remote/On-Site Support Team Leadership Strategic Planning
Process Improvement IT Strategy Design Business Solution Delivery
Budget Management Program Management Office Enterprise Information Systems
Professional Experience
GAAM Inc., Cleveland, OH 2013-2017
Duke University Medical Center-Principal Consultant
Signet Jewelers-Senior IT Project Manager
EnvisionRx-Senior IT Project Manager
Supported several large-scale projects within various organizations which centered on increasing operational productivity and efficiency levels
Played a lead role in the implementation of a web based portal platform which was utilized by Duke University and focused on effectively managing patient study programs
Managed the entire software development lifecycle, gathered project requirements, and designed innovative user interface application flows
Directed a comprehensive project within Signet Jewelers which included consolidating Microsoft Office, Exchange, and Active Directory environments into a MS Office 365 platform
Instrumental in the migration of 14,000 mailbox objects to Microsoft Cloud in addition to the enhancement to support processes and creation of user experience capabilities
Coordinated several projects within EnvisionRx which included the implementation of an enterprise business intelligence system, the re-engineering of a patient billing system, and development of a prescription drug couponing portal
Consistently reduced overhead expenditures, completed projects by up to $375 thousand, and improved processing/productivity by over 70%
Heitmeyer Consulting, Columbus, OH 2012-2013
Comerica Bank-Program Delivery Manager
Facilitated the management of large-scale programs within a retail banking environment which focused on implementing new product and services
Defined program metrics/requirements, managed an annual budget of $18 million, generated financial reports, and acted as a main point of contact for vendors
Maintained a significant knowledge of technology standards related to infrastructure, information security, architecture, integration, and run operations
Supervised a team of approximately 6 Project Managers/Analysts which required providing individualized coaching and guidance in addition to diffusing escalated situations
Utilized superior communication abilities to build positive relationships with vendors and members of internal leadership teams
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued:
Suntrust, Atlanta, GA 2010-2012
Program Delivery Manager, Enterprise Content Manager
Facilitated program management tasks on behalf of a multi-year re-engineering program which was tasked with stabilizing shared-service capabilities related to mortgage and commercial/retail lending
Developed innovative strategies aimed at improving current processes in addition to overseeing a budget of $5.2 million and lead both on and off shore resources
Successfully obtained $500 thousand in savings through the consolidation of outdated technical systems and reduced outages/incidents by 30%
National City Bank, Cleveland, OH 2003-2010
Senior IT Program Manager, Operations Improvement/Transformation Office (2007-2010)
Coordinated program logistics within the IT support division which included supporting 600 staff members and implementing program enhancements
Managed the development of innovative communication strategies, consolidated several technical systems, reduced costs by $1.2 million and reduced expenses by $150 thousand
Infrastructure Integration Delivery Leader, Mergers & Acquisitions (2003-2007)
Built and led an internal team consisting of Project Managers, Engineers, Architects, and external contracting staff members which supported technology throughout 5 locations
Successfully decreased integration timeframe by 50% due to improving internal processes and demonstrating effective leadership
Team Leader, Web Operations Group (2004-2005)
Directed day to day operations within the organization which included managing a team which provided 24/7 technical support for 28 business applications
Achieved a decrease of support staff by 60%, reduced system downtime by 77%, and increased system availability by 99.8%
Additional Professional Experience Includes: Titan Technology Partners (2001-2003)
Education
Certificate in Electronics Technology, Control Data Institute, Independence, OH
Project Management Professional (PMP) Certification, Project Management Institute
Leadership & Change Certificate, Case Western Reserve University
Six Sigma Green Belt Certification
ITIL V3 Foundations Certification
Scrum Master Certification, Agile Project Methodology
Professional Affiliations
Member, Project Management Institute
Member, Scrum Alliance
Member, ITSM (ITIL) Professionals
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