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Yyyyyy x. yyyyyy

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Driven, focused, and hard-working Strategic Leader with 13+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in improving program productivity levels, managing multi-million dollar budgets, diffusing escalated operational situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.


Key Competencies


Project/Program Management Risk Management Training / Development Quality Improvement

Waterfall/Agile Methodology Remote/On-Site Support Team Leadership Strategic Planning

Process Improvement IT Strategy Design Business Solution Delivery

Budget Management Program Management Office Enterprise Information Systems


Professional Experience

GAAM Inc., Cleveland, OH 2013-2017

Duke University Medical Center-Principal Consultant

Signet Jewelers-Senior IT Project Manager

EnvisionRx-Senior IT Project Manager

  Supported several large-scale projects within various organizations which centered on increasing operational productivity and efficiency levels

  Played a lead role in the implementation of a web based portal platform which was utilized by Duke University and focused on effectively managing patient study programs

  Managed the entire software development lifecycle, gathered project requirements, and designed innovative user interface application flows

  Directed a comprehensive project within Signet Jewelers which included consolidating Microsoft Office, Exchange, and Active Directory environments into a MS Office 365 platform

  Instrumental in the migration of 14,000 mailbox objects to Microsoft Cloud in addition to the enhancement to support processes and creation of user experience capabilities

  Coordinated several projects within EnvisionRx which included the implementation of an enterprise business intelligence system, the re-engineering of a patient billing system, and development of a prescription drug couponing portal

  Consistently reduced overhead expenditures, completed projects by up to $375 thousand, and improved processing/productivity by over 70%


Heitmeyer Consulting, Columbus, OH 2012-2013

Comerica Bank-Program Delivery Manager

  Facilitated the management of large-scale programs within a retail banking environment which focused on implementing new product and services

  Defined program metrics/requirements, managed an annual budget of $18 million, generated financial reports, and acted as a main point of contact for vendors

  Maintained a significant knowledge of technology standards related to infrastructure, information security, architecture, integration, and run operations

  Supervised a team of approximately 6 Project Managers/Analysts which required providing individualized coaching and guidance in addition to diffusing escalated situations

  Utilized superior communication abilities to build positive relationships with vendors and members of internal leadership teams

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Professional Experience Continued:

Suntrust, Atlanta, GA 2010-2012

Program Delivery Manager, Enterprise Content Manager

  Facilitated program management tasks on behalf of a multi-year re-engineering program which was tasked with stabilizing shared-service capabilities related to mortgage and commercial/retail lending

  Developed innovative strategies aimed at improving current processes in addition to overseeing a budget of $5.2 million and lead both on and off shore resources

  Successfully obtained $500 thousand in savings through the consolidation of outdated technical systems and reduced outages/incidents by 30%


National City Bank, Cleveland, OH 2003-2010

Senior IT Program Manager, Operations Improvement/Transformation Office (2007-2010)

  Coordinated program logistics within the IT support division which included supporting 600 staff members and implementing program enhancements

  Managed the development of innovative communication strategies, consolidated several technical systems, reduced costs by $1.2 million and reduced expenses by $150 thousand


Infrastructure Integration Delivery Leader, Mergers & Acquisitions (2003-2007)

  Built and led an internal team consisting of Project Managers, Engineers, Architects, and external contracting staff members which supported technology throughout 5 locations

  Successfully decreased integration timeframe by 50% due to improving internal processes and demonstrating effective leadership


Team Leader, Web Operations Group (2004-2005)

  Directed day to day operations within the organization which included managing a team which provided 24/7 technical support for 28 business applications

  Achieved a decrease of support staff by 60%, reduced system downtime by 77%, and increased system availability by 99.8%


Additional Professional Experience Includes: Titan Technology Partners (2001-2003)



Certificate in Electronics Technology, Control Data Institute, Independence, OH


Project Management Professional (PMP) Certification, Project Management Institute

Leadership & Change Certificate, Case Western Reserve University

Six Sigma Green Belt Certification

ITIL V3 Foundations Certification

Scrum Master Certification, Agile Project Methodology


Professional Affiliations


Member, Project Management Institute

Member, Scrum Alliance

Member, ITSM (ITIL) Professionals

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