• Over 15 years of experience excelling in positions throughout various industries.
• Possesses top notch office management, sales and customer service experience.
• Dynamic interpersonal communication skills, key to rapidly establishing rapport, forming positive relationships and ensuring overall client satisfaction.

Neiman Marcus Dallas, TX  2014-2016

Cosmetic Sales Representative

• Deployed highly effective sales strategies to promote revenue growth for a luxury skin care brand.
• Utilized strong product knowledge to recognize individual needs and recommend solutions to ensure satisfaction.
• Formed positive, lasting client relationships; conducted product demonstrations, as well as thorough post-sale follow up.

Neiman Marcus, Dallas, TX 2011-2014

Business Manager

• Demonstrated strong leadership skills while overseeing daily operations, driving sales performance and managing 3 direct reports.
• Streamlined existing processes, leading to a 20% increase in sales.

Dillards, Northpark Center, Dallas, TX

Business Manager, Edge Beauty

• Led successful project to launch store within existing beauty department; oversaw inventory control and branding for 37 product lines.
• Cultivated positive relationships with vendors and customers.
• Implemented highly effective revenue growth strategies, resulting in surpassing of sales goals by 23% within first 12-month period.
• Developed innovative model and concept utilized across 22 store locations.

Dillards, Northpark Center 2006-2010

Business Manager/Facial Instructor

• Received merit based promotion due to strong leadership and sales skills.
• Strategically promoted Clarins brand across 7 branch locations; identified customer needs and made knowledge based recommendations to ensure satisfaction.
• Formed positive relationships with customers, team members and upper level management.

Obrentz Design Group, Austin, TX

Design Consultant

• Strategically coordinated all facets of design projects, including material selection, inventory control and ensuring on time completion.
• Cultivated positive vendor relationships; ensured favorable terms for both parties throughout sales transactions.

Murphy and Company Atlanta, GA 1989-1991

Administrative Manager/Executive Assistant

• Provided excellent administrative support while managing 7 staff members, coordinating projects and implementing strategies to increase efficiency throughout office operations.

The Underwriters Group, Harrisburg, PA 1984-1989 

Customer Service Manager

• Received multiple merit based promotions; successfully implemented multiple processes to significantly improve performance across department.
• Managed 8 team members; focused heavily on ensuring policy compliance, resolving issues and ensuring top notch customer service was provided.