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Multi-Unit Management Executive Retail

Operations Leadership ~ P&L Management ~ Personnel Leadership ~ Store Turnarounds

Sales Training ~ Financial Administration ~ Human Resources Support ~ Driving Revenue Growth

         Consummate managerial skills including staffing, associate and management development, financial administration, inventory management, expense control, reporting, and data analysis.

         Adept throughout full spectrum of inventory processes encompassing forecasting, scheduling, vendor relations, warehousing, quality assurance, and budget compliance.

         Proactively evaluate processes and procedures to uncover areas of weakness, and swiftly implement solutions that streamline business operations.

         Excel at building cooperative teams and steering projects to maximize use of resources, boost productivity, control costs, and achieve performance goals.

         Highly skilled at connecting with and managing people from diverse cultures and backgrounds.

         Well-versed in strategic planning, marketing, organizational management, and P&L optimization.

         Sound ability to understand consumer behavior and buying trends, vital to propelling sales growth and financial sustainability.

         Constantly foster a respectful workplace climate essential to maximizing staff morale.

Toys R Us, San Diego/Hawaii/Guam 2011 to Present

District Manager

         Directed complete range of business operations for 18 stores spanning three time zones.

         Train, coach, mentor, and motivate sales associates and management personnel in delivering top-notch customer service to maximize loyalty, repeat business, and company reputation.

         Continually strive to elevate employee performance, enforce budget compliance, and slash expenses.

         Employ sharp analytical skills to create business forecasts, devise inventory models, and identify sales trends and opportunities.

         Resourcefully implemented cost-saving initiatives for freight distribution to Hawaiian stores.

Toys R Us, California, 2009 to 2011

Regional Manager, Toys R Us Holiday Express Stores

         Commanded 120 locations including sales plan implementation, personnel leadership, financial administration, asset management/loss prevention, and human resources support.

         Launched new store concept ( Holiday Express ) featuring seasonal toy stores in target mall locations.

         Recruited, hired, and trained qualified team members for new concept stores.

         Achieved sales growth of 16% over projected sales budgets for Holiday Express stores.

Continued

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Professional Experience continued

Toys R Us, Southern California, 2006 to 2009

Regional Manager, Merchandise and Operations

         Controlled six districts (60 stores) by implementing sales operations and programs, overseeing total of 2,700 employees, ensuring constant alignment with corporate plan, and developing high-performing sales associates and management personnel.

         Project-managed remodel of seven stores and three new store locations according to expectations, standards, schedule, guidelines, and corporate vision.

K-mart, Southern California, 2003 to 2006

District Manager

         Shepherded district comprised of nine stores and 1,120 employees including accountability for loss prevention, merchandising, shrink control, revenue maximization, and staff leadership.

         Recognized and lauded for contributions in successfully remodeling nine stores within timeline and budget parameters.

         Chosen by senior management based on proven track record to stabilize, recover, and enhance financial performance division s least profitable location.

K-mart, Bellflower, California, 2003

Store Manager

         Governed full-scope store operations comprised of five assistant managers and 125 associates.

         Leveraged sound business acumen to propel sales by 20% ($3M) with a total contribution of $1.3M.

         Actively supported HR department in functional areas such as hiring, training, counseling, motivation, and performance management.

         Coached, empowered, and inspired high-potential staff members to advance into management roles.

K-mart, Bakersfield, California, 2000 to 2003

Store Manager

         Scrutinized and reversed significantly underperforming store into producing $2M in profits.

         Rapidly fueled annual sales from $12M to $17M and lowered shrink from 5.14% to 1.12%.

         Provided influential leadership to unified team of four assistant managers and 95 employees.

K-Mart, North Hollywood, California, 1994 to 2000

Assistant Manager

         Collaboratively steered daily store operations inclusive of visual merchandising, inventory control, sales planning and promotions, and staff leadership.

         Played a lead role in hiring, training, coaching, counseling, and directing up to 50 sales associates.

Mt. San Jacinto College, expected graduation Fall 2017