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Driven, focused, and knowledgeable Strategic Leader with 8+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, implementing innovative operational strategies, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.

Sales/Business Development Retail Store Management Staff Training Merchandising

Staff Training Human Resources/Recruiting Relationship Management Customer Retention

Process Improvement Oral/Written Communication Time Management

  Demonstrated background in improving operations with experience in supporting 7 retail store openings and acting as a Department Manager for 2+ years

  Awarded Certificate of Appreciation for superior performance during Miami Fashion Week in addition to consistently increasing profits and client satisfaction

  Direct day to day retail management functions within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Supervise cross-functional teams which requires providing individualized coaching and guidance in additional to diffusing escalated operational situations

  Design and implement innovative operational strategies, monitor staffing levels, and provide guidance to executive management on succession planning

  Coordinated operations within the department which included reviewing weekly sales metrics, implementing new promotions, and obtaining product feedback

  Reviewed and confirmed inbound/outbound merchandise shipments from Spain in addition to completing quarterly inventory audits

  Oversaw merchandising operations which centered on reviewing daily Buyer s reports, completing monthly conference calls with regional merchandising teams, and developing weekly/daily schedules for the men s department staff members

  Provided training to new staff members in regard to product presentation and effective merchandising standards

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  Managed all store operations within a busy retail store which included leading daily team meetings, setting store goals/metrics, and communicating sales metric information to members of regional management

  Assisted with human resources functions such as interviewing candidates and training new staff members along with hosting open houses for applicants

  Instrumental in the completion of overnight floor moves in conjunction with the Visual Merchandiser and Store Manager which resulted in increasing efficiency and appeal

  Oversaw both administrative and creative functions within the organization which included building effective client relationships, diffusing escalated client situations, and making appropriate product recommendations based on their styling needs

  Played a lead role in planning trunk shows for Lazaro, Vera Wang, and Reem Acra in addition to designing innovative window set-ups

  Updated store front displays and mannequin outfits to maintain a fresh look and improve visual appeal

  Led merchandising efforts within a large retail store in addition to supporting a grand opening event

  Assisted in staffing for all positions within the store prior to opening, placed fixtures and furniture in appropriate areas, and ensured merchandising displays conformed to company standards

  Worked closely with the Senior Merchandiser in the training of new employees, updated mannequin outfits on a weekly basis, and reviewed sales metrics which provided information on merchandising effectiveness

Bachelor of Fine Arts, Fashion Design and Merchandising

International Academy of Design & Technology

Volunteer, Keep Orlando Beautiful

Volunteer (Former), Adopt a Road