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Yyyyyy x. yyyyyy

801 S. Cherry St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced customer service and administrative professional with 10+ years of experience in progressive roles within a variety of industries and a keen ability to lead others and increase organizational productivity. Experienced in designing and implementing comprehensive strategies, providing high-levels of service to customers, and leading cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in successfully fostering rapport with co-workers, clients, and members of management.


Key Competencies



         Customer Support

         Grassroots Events

         Streamlining Processes

         Vendor Management

         Team Leadership

         Strategy Development

         Project Management

         Bilingual, English/Spanish

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Travel Industry


Career Highlights


  Significant experience in providing superior customer service and support to individuals within the travel and hospitality industry


  Able to design and implement comprehensive standard operating procedures which reduce overhead costs, increase productivity, and improve overall efficiency levels


Professional Experience

Travel Gateway Solutions November 2014-September 2015

Travel Specialist

  Directly managed several administrative and operational functions within a fast-paced environment with a concentration on providing stellar service to both new and existing customers

  Utilized superior communication and interpersonal abilities in order to foster positive relationships with members of the community which resulted in an increase in organizational revenue

  Designed and implemented streamlined procedures which reduced overhead costs and inefficiencies related to online reservation and hotel accommodations


Prudential Real Estate of the Rockies December 2006-December 2010

Licensed Real Estate Agent

  Facilitated all day-to-day real-estate functions within the organization which includes utilizing MLS to list and/or find properties, maintaining positive rapport with clients, and assisting in real-estate negotiations

  Designed comprehensive advertising strategies for client properties which utilized on social media, real estate guides, and various real-estate websites


Credit Union Associations of Colorado & Wyoming January 2006-December 2006

Grassroots Organizer

  Coordinated several logistical tasks related to grassroots advocacy efforts within the credit union industry which included managing volunteers, initiating call to action efforts, and overseeing fundraising

  Performed outreach concentrated within the Hispanic/Latino communities, sourced and recruited volunteers, and created in-depth marketing content

  Implemented organizational metrics/goals which resulted in monitoring strategy achievement

Yyyyyy x. yyyyyy

801 S. Cherry St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

New York Life/John Hancock/Guardian Insurance December 2003-September 2006

Insurance Agent

  Successfully managed several daily operations within a fast-paced insurance environment which included supporting Spanish speaking clients and initiating insurance policies

  Reviewed insurance applications and determined risk in addition to completing contracts with the Hispanic Chamber, Women s Chamber, and the Metro Chamber of Denver


Additional Professional Experience Includes:

  Director of Statewide Hispanic Outreach for State Party, Colorado State Democratic Party

  Ryder TRS, Inc., Inventory Manager

  Sales Support Supervisor, Expeditors International of Washington, Inc.

  Railroad Crew Management, Burlington Northern Santa Fe Corporation


Education & Licensure


Certificate, Business Management, Regis University of Denver, Denver, CO


Certified Medical Interpreter, 2016

Licensed Real Estate Agent, State of Colorado

Insurance Producer License, Life and Health, State of Colorado


Volunteer Experience


Volunteer, Latino Advisory Committee for Gubernatorial Candidate, Bob Beauprez

Volunteer/Fundraising Chair, Boy Scouts (Urban Scouts)

Volunteer, Civil Rights Award Ceremony

Volunteer, Downtown Denver Cinco de Mayo Celebration

Volunteer, Lucent International Professional Development Conference

Volunteer, Summit of the Eight

Volunteer, Hispanic Women s Business Conference

Volunteer, U.S. Hispanic Chamber of Commerce National Conference

Volunteer, Cherry Creeks Art Festival

Volunteer, U.S. Senate Campaign


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