Skilled and confident Management Expert with years of progressive leadership experience including retail leadership and business ownership. Possess notable experience in managing functions with exactness and attention to detail. Motivating, hands-on leader with track record of successfully training and directing top-performing teams. Swift learner, able to adapt to new ideas and thrive in a fast-paced, high-pressure setting. Exude a high level of confidence in seeking a career that will offer longevity and advancement opportunities. Seeking a management role that will allow for daily supervision of a top-performing team, as well as partnership with senior-level professionals; open to working in a new retail setting or altogether different type of working environment that will foster opportunities for professional growth.

Operations Management | Customer Service | Sales & Marketing | Leadership | Problem Solving

Interpersonal Skills | Relationship Building | Communication | Tactical Decision Making | Strategic Planning

Time Management | Multitasking | Documentation | Computer Applications | Microsoft Office

         Work intensively with customers to identify their respective needs and engage in sales transactions that correlate with their stated goals

         Keep staff informed of services, policies and upcoming promotions that optimize customer experiences

         Deliver exceptional service in-person, via phone and through internet transactions; always seek to promote customer objectives while also aligning operations with corporate objectives

         Manage sales, marketing, customer service and direct support with the aid of a dedicated Xxxxxxoor Sales team supervisees; enforce policies as a manager to streamline operations and align with store standards

         Oversee financial activities including sales reporting, revenue growth, scheduling, payroll and other core duties

         Demonstrate a unique talent for effectively troubleshooting customer and employee concerns; remain calm and steadfast, able to visualize the big picture no matter the circumstances

         Seek out solutions to rectify major and minor issues while maintaining the company's best interest

         Act as a teacher, trainer and coach to aid staff in being successful and exceeding goals

         Adhered at all times to company mission in achieving goals both quickly and efficiently

         Developed a positive work environment by recognizing staff achievements

         Devised and enforced the use of procedures to enhance communication and customer service delivery methods

         Controlled inventory levels accurately using a highly effective weekly cycle count program

         Boosted departmental sales using all company programs and promotions to meet customers needs; sought to ensure repeat business through delivery of top-notch service

         Confirmed that all merchandising standards were maintained during each assigned work shift

         Directed a delivery team in facilitating on-time, accurate deliveries to customers each day; offered guidance and motivation as needed

         Reviewed orders, prioritized deliveries and adjusted schedules in order to meet delivery goals with timeliness; also troubleshot delivery issues as they arose without adversely affecting customers

         Assessed team performance and followed up using training to educate staff as needed to bolster performance levels, competency and operational efficacy

         Partnered with teams, vendors and colleagues to leverage knowledge in assisting customers at all phases of the product purchase process

         Crafted strategies to increase merchandise and related product sales, often using special promotions and other effective measures

         Established and maintained relationships with fellow employees to learn, teach and lead them in how to ensure the success of both the department and the store as a whole

         Joined with Lowes to facilitate the installation of sales programs in several of the company s markets

         Aimed to increase sales numbers in doing so

         Worked diligently to vet new contractors to on-board for Lowes

         Utilized problem solving and customer resolution to deliver a first-class customer experience during all Lowes installations

         Became a Lowes General Contractor after introduction of various new PSI/PSE programs

         Headed daily duties related to scheduling, hiring, payroll and customer relations; strived at all times to uphold a positive working environment

         Wore many hats including that of a Project Manager, Estimator, Designer and Team Leader

         Devised new strategies focused on increasing business and expanding knowledge of the company amongst local community members

         Inspired team members to achieve or surpass set company goals

         Took the lead in completing multifaceted construction projects in a project management capacity

         Collaborated with customers, subcontractors and supervisees to coordinate timely completion of duties and tasks

         Grew and expanded knowledge base as it related to carpentry

         Sharpened skills in all facets of construction, plumbing and electrical, xxxxxxooring

         Offered customers unsurpassed, hands-on service tailored to their needs

Courses, Architectural drafting and design, Parkland College

Volunteer, Habitat for Humanity (Project Leader and Vendor)