Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in developing innovative operations strategies/initiatives. Equipped with an ability to oversee classroom teaching logistics, building efficient internal teams, and handling escalated customer service situations. Offer solid supervisory abilities with experience in leading large-scale operational projects, managing cross-functional teams, and monitoring the effectiveness of current operational strategies.  

Multi-lingual: English, Chinese Mandarin, Cantonese, Chui Chow, and Vietnamese

Operations Management Team Leadership Training/Coaching Curriculum Development

Project Management Building Effective Teams Decision Making/Planning Microsoft Office Suite

Client Retention/Loyalty Policy/Procedure Development Strategy Alignment Change Management

  Significant experience in executive leadership roles with a background in providing training to both new and existing staff members along with leading classroom teaching logistics

  Knowledgeable in maintaining compliance with human resources competences, overseeing staff member recruiting, and improving customer/employee satisfaction levels

  Directed day to day operations within a fast-paced environment with a focus on increasing productivity and customer satisfaction

  Led daily theory lectures regarding skin care best practices, coached students on California State Board regulations, and oversaw hands-on practical training

  Provided training for eyelash extensions, micro-dermabrasion, and micro-current facials along with coordinating administrative tasks

Pure & Natural Spa, Azusa, CA                                                                              September 2008-July 2012

  Supported both administrative and logistical functions within a successful skin care facility which included completing facial services and coaching clients on skin care

  Completed services include: scalp/hand massage, body treatments, back facials, herbal body detox wraps, oxygenating facials, and stone facials

  Facilitated human resources functions within the organization which included overseeing full-cycle recruiting tasks along with managing employee onboarding

  Designed and implemented comprehensive human resources strategies, consistently improved employee morale levels, and supervised staff training

  Maintained a significant knowledge of state/federal regulations, workers compensation standards, and employment benefit best practices

  Sales Manager, Sprint Telecommunication

  Sr. Field Sales Manager, Snyder Communications