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Training, Project Management and Process Improvement Professional
Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective
Extensive and progressively responsible experience as a manager in learning management, learning project management and process improvement environments
Excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels
Outstanding blend of organization, prioritization, leadership and interpersonal skills
Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives within learning management, project management and process improvement roles
Highly skilled in implementing Six Sigma and change management methodologies
Direct multi-site global and domestic cross-functional teams across all projects and organizational initiatives from concept to completion
Known for ability to combine innovative, efficient and effective solutions to achieve business goals in diverse and continuously changing environments
Provide sound consultative advice to executive-level senior management
Mentor and lead teams by example and with integrity to deliver service excellence
Consistent success is rooted within the concept of quality, continuous improvement and effective process enhancements
Learning Management Systems
Team Development and Leadership
Employee Onboarding and Training
Needs and Root Cause Analyses, Metrics
Global Team Management and Direction
Enhanced Curricula Effectiveness
Analytical Problem Solving
Selected Key Achievements
Altered learning curricula in response to customer requests; achieved 47% increase of curricula effectiveness
Speaker at 2010 NC Management Systems Summit, delivered the message The Handshake: How Change Management Aligns with Continuous Improvement and Project Management
KBI Biopharma, Durham, NC, 2016 present
Quality Assurance Manager, Training (2017 present)
Proficiently lead the training function for the company s NC sites, focusing on good manufacturing practice (GMP) and employee engagement. Training projects and initiatives stress quality, compliance, employee engagement and operational effectiveness.
Partner with all levels of the organization to advance training as both a compliance requirement and a good business practice improvement.
Revamped New Hire Orientation increasing current GMP (CGMP) knowledge, engagement, and workforce readiness in a compliant environment.
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Professional Experience, continued
Effectively serve as project manager for developing and implementing a company-wide intranet.
Conducted Training Gap Analysis to ensure commercial readiness. Developed, enhanced or implemented several training areas including:
o NC Onboarding Program developed and implemented
o Training Effectiveness Program
o NC Site Master Training Plan with identified areas of focus, projects, timelines, and dashboard
Developed and delivered training content including instructor led, computer based, on the job, self-study, virtual, and blended learning modalities.
Established NC Training Council for training initiatives; successfully gained department buy-in and support.
Quality Systems Specialist (2016 2017)
Planned and implemented quality support system improvements as well as the data value of each.
Led Change Management Leader for Quality initiatives.
Created classroom, computer based and on the job training content and effectiveness measures.
Developed and implemented strategic plans for initiatives and timelines supporting business goals.
Developed and launched electronic request system and internal department website.
Designed and created a robust quality metrics program addressing true key performance indicators, value added metrics for all levels of employees, metrics intranet site, and metrics resource manual to improve management personnel onboarding and greater understanding of management responsibilities relative to quality metrics.
Biogen, Research Triangle Park, NC, 2003 2015
Program Manager, Curriculum Development (2014 2015)
Expertly served as strategic lead for quality systems curricula design and sustainability within the Pharmaceutical Operations and Technology business unit.
Assembled and trained a highly competent team to manage curricula requests in a consistent manner.
Served as Business Lead and Subject Matter Expert for enterprise-wide Learning Management System for full software development life cycle.
Regularly communicated updates, data analysis, and forecasting models to management leadership.
Mapped departmental processes to identify bottle necks and appropriate improvements.
Led integration of Parenteral Facility site procedures and training documentation to company standards and learning management system as well as onboarding curricula for new Parenteral Facility employees.
Senior Performance Consultant (2011 2014)
Effectively served as an internal performance consultant providing guidance on curriculum management, performance improvement, workforce utilization, training effectiveness and change management.
Accurately identified areas of need through root cause analysis as well as internal audits and evaluations specifically developed for this purpose.
Identified and implemented appropriate interventions and effective measurements.
Served as Business Lead and Subject Matter Export for enterprise wide Learning Management System upgrade.
Supervisor, Global Data Management (2010 2011)
Proficiently led a global training data management team. Managed training data including metrics reporting, trending and analysis, and monitoring performance indicators to support performance initiatives as well as inform effective course design and strategic corporate education decisions.
Developed and implemented an electronic process mapping system to increase speed of accessibility to appropriate resources for research and complex problem solving.
Project Manager (2007 2010)
Served as program manager of learning technology projects including validating and implementing a full Learning Management System upgrade. Acted as Change Management Champion; led several simultaneous global projects within the company s Global Quality Training strategic plan.
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Professional Experience, continued
Monitored progress of several projects, mentored project managers of smaller learning technology projects.
Advised and coached the VP of Operational Excellence as change management advisor relative to various Operational Excellence initiatives. Designed and provided global metrics to analyze workforce capability and transferability to upper management.
Mentored colleagues in application of methodology principles including Six Sigma (DMADV and DMAIC), Instructional Design ADDIE model, Human Performance Improvement (HPI) model, Project Management and Change Management (ADKAR model).
Training Technology Senior Associate (2005 2007)
Provided expertise on enterprise training systems. Led cross-functional teams to manage operations and data processing. Provided metrics and trends analyses to upper management.
Compliance and Technology Associate (2003 2005)
Served as Learning Management System (LMS) database administrator for all departments at the RTP site housing up to 1000 FTE plus contractors.
Reduced process cycle time by 80% and achieved 90% increase in transparency of employee requirements.
Revamped key attributes of LMS with cross-site team to harmonize systems post-merger.
Implemented continuous improvement initiative to assist employees in achieving and maintaining training compliance. Increased employee qualifications from 20% to 100%.
North Carolina State University, Raleigh, NC
Certified Six Sigma Green Belt
Lean Six Sigma Black Belt
Extreme Project Management
Prosci Change Management Learning Center
Certified Change Management Professional
Drake & Associates
Duke Certificate in Leadership
Association for Talent Development (formerly American Society for Training and Development)
ROI Return on Investment
HPI Human Performance Improvement in the Workplace
Association of Change Management Professionals
Association for Training and Development
Project Management Institute
Volunteerism and Community Involvement
Youth Leader: Designed curricula and delivered training for Youth Christian Education Program; mentor youth 14-18 years
Community Business Partner: Provided free business solutions consulting to selected small businesses to strengthen the local economy and community partnership
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