- 114 Saddle River Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Systems/Desktop Administrator (ALTIRIS 7.6)

Qualifications Profile

    Self-assured, dynamic, and results-driven solutions provider and administrator in the fields IT, telecommunications, and systems engineering support with more than 30 years in the insuraxxxxxxe and engineering industries.

-    Proven dedication to delivering outstanding client/user service that maximize advantages of IT systems in providing process efficiexxxxxxies in installing and administering computing and network resources that enable the business to thrive in highly demanding business fuxxxxxxtions.

-    Detail-oriented, analytical and methodical with critical thinking to isolate and analyze complex technical issues leading to strategies that deliver optimal solutions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidexxxxxxe, performaxxxxxxe excellexxxxxxe, and teamwork synergies across diverse ethnicities and multi-fuxxxxxxtional engagements.

Key Expertise

IT Operations

    Tactical & Operations Planning

    Technical Service Support

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Project Management

    Staff Supervision & Training

    Technical Records & Document Management

Technical

    Apps: Altiris 7.6

    OS: UNIX/Linux & MS Windows

    Productivity Tools: MS Office

    PM Tools: MS Project

    Network: TCP/IP LAN/WAN, Xylan Switch

    Administration: Active Directory, Email/Webmail, Web

Professional Experiexxxxxxe

    Provide technical support for Active Directory environment as well as desktop and laptop support in the MS Windows platform (ranging from Windows XP to Windows 10), and assisting remote site system and network administration.

    Collaborate with IT management to ensure compliaxxxxxxe with service quality standards in meeting customer needs.

    Research and adopt new technology into market, elevating existing services to exceed market expectations.

Projects Completed:

    Administered the Altiris 7.6 to update 4000 workstations on a global basis,

    Collaborated with GlobalServe to establish a global equipment ordering portal, and with SIMS Recycling Solutions to establish a global asset disposal system for all remote sites

    Played a key role in implementing Enterprise-Wide Resource Planning System for Xxxxxx and Raleigh locations.

    Upgraded Raleigh sales and manufacturing servers, and assisted in implementing a new native mode LAN interconnection service between Xxxxxx and Raleigh in collaboration with the Communication group.

    Involved in implementing new Xylan switch in Raleigh office, migrating about half of TCP/IP addresses on Raleigh PC's resulting in improved network throughput.

Allstate Insuraxxxxxxe Company

Education & Credentials

    Business Administration, RADFORD COLLEGE, Radford, VA (1976 197 )

Professional Training & Certifications

    Certified Novell Administrator Certification, Xxxxxx Technical Community College, Raleigh, XXXXXX (1996)

    Certificates in Business, Industrial Services, & Firefighting/Prevention, Virginia Western Community College (1986)

    CCNA / MCSE Windows 2000 Training , XXXXXXSU Computer Training Unit

    MCP Windows 2000 Professional. MCP Windows 2000 Server. MCP Exchange 5.5

Awards & Recognition

    Selected as first quarter 1998 PDQ Award winner, Xxxxxx Tools Group

    Fire Officer of the Year, 1989 and Firefighter of the Year (1982)

Professional Affiliations

    Member /Assistant Fire Chief: Cave Spring Volunteer Fire Company (1978, 1991)