Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior patient care levels. Offer solid leadership abilities with experience in overseeing administrative operations, working with nursing team members, ensuring regulatory compliance, and supporting medical programs.

Operations Management Healthcare Administration Medical Terminology Attention to Detail

Training/Coaching Regulatory Compliance Oral/Written Communication Mass Casualty Situations

Conflict Resolution Updating Medical Records Certified Nursing Assistant CPR/BLS Certification

  Direct daily administrative operations within a fast-paced healthcare environment with a focus on increasing productivity and operational efficiency

  Support the Women s Health Center which treats approximately 200 patients daily and handles over 285 births per month

  Triage clients via phone and in-person, resolve escalated customer complaints, ensure internal procedures are followed, and address patient inquiries regarding medical terminology

  Selected to complete training for a new Pregnancy Center Program (2012) along with being recognized as a highly competent members of the center s Mass Causality Team

  1 of 2 individuals trained to educate staff members on ESSURE procedures for birth control

  Supported medical and administrative tasks within a hospital which centered on assisting up to 30 patients daily with hygiene, feeding, physical therapy, and surgical preparation

  Played a lead role in working with physical therapy teams in order to conduct comprehensive exercise routines for patients based on their individual needs