• Results-driven leader possessing 20+ years of experience directing day to day operations.
• Recognized for the ability to identify inefficiencies and implement innovative strategies to boost performance.
• Top-notch leadership skills with a proven track record of building, training and managing teams of 80+ employees.
• Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.

Red Lobster, Utah 1996-Present

General Manager

• Fulfill critical operations management position, overseeing all day to day operations for 80+ employees within a fast-paced environment.
• Demonstrate top notch interpersonal skills throughout daily interactions; deliver superior service to ensure overall customer satisfaction.
• Streamline process improvement initiatives to significantly increase efficiency.
• Maintain strict adherence to company policies and regulations.
• Leverage strong leadership capabilities to conduct in-depth training to boost employee performance.

Key Achievements:

• Recognized as 4^th most productive branch within company.
• Recipient of White House Award for achieving top 5% in multiple categories, including customer satisfaction and revenue.
• Continually passes audits without infractions.
• Led project to install new equipment, resulting in significant increases in efficiency.

Pizza Hut, St. George, Utah 1994-1998

Shift Manager

• Utilized strong leadership abilities to direct daily operations within a fast-paced environment.
• Successfully oversaw activities of 15+ team members per shift; conducted thorough training to improve employee performance.

Bachelor of Science in Business Administration, Minor in Accounting, Magna Cum Laude, GPA: 3.89