Personable administrative leader with a work history of consistently exceeding job performance expectations.

  Recognized on multiple occasions for outstanding results-achieved during a distinguished career at DirectBuy.

  Solid listening, verbal communication and interpersonal skills to build and maintain relationships with clients and co-workers in a dynamic and fast-paced environment.

  Proactively identified and resolved problems in order to implement favorable solutions.

  Strong analytical, time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite and office equipment such as printers, scanners and faxes.

> Administrative Management > Team Leadership > Policies & Procedures

> Customer Service > Staff Training > Bookkeeping

Team Leader, DirectBuy Merrillville, IN Mar. 2005-Feb. 2017

  Led 10 administrative personnel in a dynamic and fast-paced office environment at the corporate headquarters for this leading membership buying service.

  Trained, mentored and coached colleagues on best practices of operations to achieve performance goals.

  Evaluated the performance of team members and identified areas for improvement.

  Showcased strong oral presentation and leadership while managing team meetings.

  Communicated effectively with customers to answer their questions, including over the telephone.

  Analyzed new membership applications and processed applications in a timely and efficient manner.

  Processed membership renewal payments via credit card and check in an accurate and production fashion.

  Performed a variety of bookkeeping tasks, including bank reconciliations and financial reports.

     
Bachelor of Science, Business Administration (BSBA); earned 2001

Xxxxxx University Northwest Gary, IN