Accounts receivable and collections leader with a work history of consistently exceeding performance.

  Promoted to positions of greater responsibility for excellent leadership and work efforts.

  Excellent listening, verbal communication and interpersonal skills to lead a team of personnel.

  Outstanding time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Word, Excel (filters/queries/V-Lookups/pivot tables) and PowerPoint.

Wayne State University Detroit, MI Jan. 1990-Feb. 2016

Tuition Manager/Tuition Specialist (June 1995-Feb. 2016)

  Promoted to this management position for consistently exceeding performance objectives in previous role.

  Displayed strong leadership skills while managing a team of six account receivable personnel.

  Collected $45 million from students for outstanding balances, including tuition and late payment fees.

  Developed written procedures for all processes, such as late fee assessment and refund policies.

  Established installment payment plans for students as an option to pay off an outstanding balance.

  Managed the scheduling of weekly student refunds, including setting up an electronic schedule to run operational jobs.

  Oversaw the scheduling of monthly late payment fees.

  Created a procedure to generate checks from Parent Plus loans.

  Counseled students about the important of making payments to rectify an outstanding balance.

  Initiated a payroll deduction for employees to collect outstanding student balances and also initiated monthly student bills.

Accolades:

  Earned an award for participating on a Project Management Team that implemented Oracle Banner for student accounts receivable.

  Educated freshman students about the importance of paying their tuition on time during orientation via a Microsoft PowerPoint presentation.

  Chosen by management to conduct an oral presentation about the school s new student account system.

Accountant (Jan. 1990-June 1995)

  Performed General Ledger monthly reconciliations for bank and utility accounts.

  Prepared final financial reports on expired grants and contracts for expendable, restricted fund accounts.

  Invoiced external agencies for expendable restricted funds in an accurate, timely and efficient manner.

  Resolved deficits in designated fund accounts.

Bachelor of Science (BS), Accounting, Wayne State University Detroit, MI; earned 1989

Certificate of Completion, Customer Service Training for Managers and Staff

Certificate of Completion, Advanced Microsoft Excel

Praise and Worship and Youth Leader, New St. Paul Tabernacle Church Detroit, MI

  Performed with fellow parishioners at the White House with a madrigal chorale.