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Hospitality Sales and Marketing
Practitioner of superior sales, customer service, operations management, documentation, inventory and problem resolution efforts. Excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence. Demonstrated proficiency in Microsoft Office Suite and ACCPAC. Bilingual fluency in English and French Creole.
Enterprise Rent-A-Car 2012 - Present
Account Specialist, Enterprise Truck Rental, 2015-Present
Diligently nurture mutually-beneficial relationships with clients, continually seek out & secure new business opportunities and provide superior customer service.
Expertly build solid, growing revenue streams and expand fleet of rental vehicles to accommodate customer demand.
Knowledgeably instruct personnel in securing and expanding profitable opportunities.
Achieve promotion to this role for superior performance in previous capacity.
Assistant Manager, 2012-2015
Initially recruited as Management Trainee and advanced to this role through exemplary performance of duties.
Successfully achieved status as Best of the Best Person Overall Sales and Number One Overall Airport Sales Matrix.
Skillfully facilitated store's ranking of 7th nationally in December 2015 and 3rd in country for customer service.
Effectively boosted employee retention rates and customer service scores.
Sears 2009 - 2010
Appliance Sales Consultant
Highly effective in promoting & selling appliances to customers, providing knowledgeable assistance with product selection and explaining features of each machine.
Sandals Halcyon St. Lucia 2006 - 2007
Proficiently prepared meals for patrons and ensured cleanliness of all work areas.
Club St. Lucia by Splash 2004 - 2006
Responsible or all aspects of business operations, primarily customer satisfaction and profitability.
Diligently ensured provision of superior customer service and assisted patrons with product selection.
Expertly oversaw such vital matters as inventory, sales, product merchandising and personnel leadership.
Accurately managed financial matters such as bookkeeping, taxes, employee payroll & procurement and enter all data into computer using ACCPAC application.
Volunteer with New Rochelle YMCA, Trinity St Paul Church Hugonut Street and United Way.
Alliance Francaise de Hartford
French 101 course, 2015
Monroe College, New Rochelle, NY
Bachelor of Business Administration - Hospitality Management, 2008
Sir Arthur Lewis Community College, St. Lucia, West Indies
Associate of Science - Food and Beverage Management, 2004
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