Dynamic, Results-Focused Leader Committed to Optimizing Product Design, Customer, Quality, Reliability & Service Initiatives

Global Program Management ￨ Multi-Unit Operations Management ￨ Team Building / Training

Best Practices ￨ Project Management ￨ Business Start-Ups ￨ Process Optimization ￨ Vendor Relations

Manufacturing / Engineering ￨ Quality Control ￨ Budget Design / Control ￨ BOMs ￨ RFQs ￨ Quotes

Strategic Analysis / Planning ￨ Trends Tracking ￨ VoC Practices ￨ Product Portfolio Management

Highly Accomplished, Entrepreneurial-Minded Leader who expertly drives global high-tech company growth, creates targeted initiatives, provides world-class products / services, and cultivates a strong company image with superior quality. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results to align with a company s vision. High-Achieving Self-Starter who excels at analyzing customer needs, identifying lucrative opportunities, defining strategies for capturing new business, and attaining leverage in domestic and / or international markets. Excellent Communicator who develops synergistic relationships with cross-geographical executives and customers of various cultural, ethnic, and socioeconomic backgrounds, and who leads teams by example and with ethics and integrity.

Core Competencies Include:

  Driving strategic decision-making success in culturally diverse workplaces.

  Cross-functionally collaborating among teams to deliver quality-focused products.

  Actively upholding cutting-edge business skills and up-to-date industry trends awareness.

  Exhibiting recognition as a quick study who rapidly picks up new industry-wide concepts.

  Contributing a proven record of successful start-ups, small businesses, and complex global initiatives.

  Providing hands-on leadership support always willing to go the extra mile to surpass the status quo.

Radisys Corporation, Hillsboro, OR (2016 Present)

Global Customer Program Manager

Capitalize on the opportunity to lead forward-thinking global program operations for the seamless delivery of new products and transfer from NPI to production release of Medical Rack Mount Servers for a large European Medical Equipment provider. Demonstrate a continual focus on customer requirements and integration of requirements into strategic design and production planning. Lead milestone delivery while additionally meeting costs, quality, and schedules.

Key Accomplishments

  Developed new technical strategies for a strong product introduction.

  Led pre-release quality metrics, DFR, DFM, and pilot build requirements.

  Successfully managed all activities and milestones for up to 6 concurrent projects.

  Promoted synergistic communications between Design, Manufacturing, NPI teams, and executives.

Jabil Circuit, San Jose, CA (2011 2015)

Global Business Unit Manager Enterprise & Infrastructure (2014 2015)

Utilized broad scope of industry knowledge toward directing all facets of global program and performance initiatives for the Optelian Optical / Photonics Business Unit, including driving program and product management for the transfer of 30 PCBAs and 72 Top Level Assemblies from Optelian Ottawa to Jabil Wuxi and Jabil Wuhan, as well as completing all transfer activities in 6 months from Canada to 2 China manufacturing facilities. Directed the development, forecasting, and ongoing management of new profit / loss accounts for Optelian in compliance with business-specific goals.

Key Accomplishments

  Recruited and trained 5 senior engineers and established a newly leased Jabil facility in Ottawa.

  Initiated 2 customer NPI projects, including all sourcing, fast-turn prototyping, and PCBA testing.

  Continually established significant margin improvements through local sourcing of key components.

Global Product Manager Consumer Lifestyles (2013 2014)

Strategically steered globally based program initiatives within a competitive Oculus Business Unit, including driving program and project management for the Oculus DK2 Camera Module and NPI coordination with the customer and Jabil Design and Jabil manufacturing. Handled all facets of RFQ generation and quote response. Directed financial oversight of comprehensive product design and manufacturing efforts in collaboration with multidisciplinary business teams.

Key Accomplishments

  Program-managed Developer s Kit 2 (DK2) Camera Module in Jabil s Beijing Design Center, as well as the Introduction, Assembly, and Test of DK2 in Jabil s HUA Manufacturing Site for 150,000+ cameras.

  Expertly led product and system financials, including MPV, Quote Margin, RFQs, NCOI, and ARODs.

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Jabil Circuit, San Jose, CA (continued)

Technical Business Unit Manager Enterprise & Infrastructure (2011 2013)

Led targeted decision-making across all technical initiatives associated with high-value Radisys and HP accounts at Jabil, including facilitating integral program and product management for Jabil JDM Designs. Profitably marketed Jabil services, including AMS, Supply Chain Management, and VAVE. Directed financial efforts and generated RFQs and quote responses.

Key Accomplishments

  Led product/ system financials (i.e. MPV, Quote Margin, RFQs, NCOI, ARODs)

  Directed a Shanghai-based R220 Rack Mount Server and Network Appliance project.

  Successfully led project efforts to transfer the design into production in Penang, Malaysia.

Radisys Corporation, Hillsboro, OR (2007 2011)

Corporate Director of Quality & Manufacturing Engineering

Maximized bottom-line performance by promoting quality, reliability, and manufacturing engineering across 4 manufacturing sites in Oregon, Canada, China, and Malaysia, as well as 4 design sites in Oregon, Florida, China, and Malaysia. Developed technical strategy for new product introduction, including quality metrics, DFR, DFM, and pilot build requirements prior to production release. Expertly supported medical device customer FDA requirements as a key supplier with a specific focus on the application of ISO 13485. Delivered program management responsibility for the transfer of production and supply chain from an EMS provider in China to an EMS provider in Malaysia.

Key Accomplishments

  Led technical transfer and outsourcing of manufacturing from Hillsboro to a Malaysian EMS.

  Provided executive sponsorship for corporate-wide ISO9000, TL9000, and ISO14000 registrations.

  Continually liaised among all customers on a quarterly basis, including QBRs, audits, and seminars.

Trail s End A Country Inn, Wilmington, VT (1997 2006)

CEO ￨ President ￨ Owner

Spearheaded the start-up and successful operations of this quality-focused 15-room country inn in the heart of Deerfield Valley s Mount Snow ski resort. Drove business growth by recruiting top-performing associates while handling strategic planning, budget development, and profit / loss. Delivered excellence in guest services in a competitive hospitality market.

Key Accomplishments

  Consistently reduced operating costs to boost bottom-line performance.

  Improved guest retention by 32% across the first 5 years, as well as Rev / Occ results.

Manufacturers Services, Ltd., Concord, MA (1996 2002)

Customer Satisfaction Consultant (1997 2002)

Expertly managed a dynamic Corporate Customer Satisfaction Program to continually promote brand excellence and retention objectives. Seamlessly integrated quarterly goal setting to impact staff compensation and customer improvements.

Key Accomplishments

  Revitalized customer audit instruments, metrics, and scoring processes.

  Proactively droved closed loop corrective action plans based on customer feedback.

  Led Y2K efforts across 10 sites to comply with on-budget, on-time customer and business requirements.

Corporate Director of Quality & Customer Satisfaction (1996 1997)

Played a vital role in driving quality, reliability, and customer satisfaction across 7 international manufacturing sites, including promoting effective site acquisition analysis, long-range planning and goal setting, major program design and implementation, budgeting, and staffing. Designed new corporate strategies. Led customer audits and key presentations.

Key Accomplishments

  Negotiated and selected software solutions for engineering processes and quality information.

  Delivered technical reviews and made recommendations for 3 new manufacturing site acquisitions.

Additional experience with Digital Equipment Corporation and GTE Products Corporation encompassed leadership for quality, reliability, and customer satisfaction across suppliers, customers, manufacturing, distribution, and logistics sites while developing key budgets, building cross-country teams, and facilitating major program designs and implementation, as well as developing new quality and reliability testing methodologies.

Master of Business Administration (Finance Emphasis ￨ Honors Graduate) Boston University

Bachelor s Degree in Mathematics & Communications (Magna Cum Laude) University of New Hampshire

International Management Education Program (IMEP) INSEAD University (France)

Certified Reliability Engineer (CRE) American Society for Quality (ASQ)

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven talents in Global Program Management, Multi-Unit Operations Management, Project Management, Business Start-Ups, Manufacturing / Engineering, and Quality Control. I am also well-versed in Team Building, Training / Development, Strategic Analysis / Planning, Trends Tracking, Process Optimization, and VoC Practices, as well as Budget Design / Control, BOMs, RFQs, and Product Portfolio Management, among other areas.

To complement this experience, please note that I earned a Master of Business Administration in Finance from Boston University and a Bachelor s Degree in Mathematics & Communications from the University of New Hampshire. I also completed a rigorous International Management Education Program (IMEP) at INSEAD University of France, and am recognized as a Certified Reliability Engineer (CRE) by the American Society for Quality (ASQ).

Currently, as a Global Customer Program Manager for Radisys Corporation, I expertly lead profit-generating global program operations for the seamless delivery of new products and transfer from NPI to production release of Medical Rack Mount Servers for a large European Medical Equipment provider. Within this role, I demonstrate a continual focus on customer requirements and the integration of aforesaid requirements into strategic design and production planning. Furthermore, I successfully lead critical milestone delivery efforts while additionally meeting costs, quality, and schedules.

A sample of my recent accomplishments include:

  Developing new technical strategies for a strong product introduction.

  Leading pre-release quality metrics, DFR, DFM, and pilot build requirements.

  Successfully managing all activities and milestones for up to 6 concurrent projects.

  Promoting synergistic communications between Design, Manufacturing, NPI teams, and executives.

As this is just an example of my abilities, please refer to my enclosed resume for additional global product management and business unit management, as well as quality, manufacturing, and customer service leadership roles.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy