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Yyyyyy x. yyyyyy
10428 1st Ave. SW | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Hotel & Operations Manager
Hotel Operations | Hospitality Management | Revenue Generation | Food & Beverage Services
Leadership | Process Improvements & Efficiencies | P&L Responsibility | Strategic Planning | Critical Thinking Communication | Organization | Time Management | MS Office | Windows | Opera | OnQ | Fosse | Holidex
Self-motivated, respected and confident hospital leader with years of experience in training and developing dynamic, talented staff teams. Primarily renowned in the hospitality sector and have worked in the field for duration of adult life. Worked through the ranks from Housekeeper and am experienced in working across all hotel departments. Successfully launched seven hotel facilities on schedule and according to budget guidelines. Adept in controlling costs and achieving YoY revenue objectives, thus leading to fiscal soundness. Achiever of high guest satisfaction ratings in competitive working environments. Capable of nurturing mutually beneficial relationships in a results-centered team setting. Achiever of success with clients and other important entities at all levels; excel as a team member or independent contributor. Work well under pressure in fast-paced working environments that call for both adaptability and flexibility. Seeking an opportunity with an operational focus and the ability to manage an assigned property. Open to hotel management and senior living complex leadership positions.
Professional Synopsis
BMI Hospitality Management Xxxxxx
Vice President of Operations (2006-2017)
Fruitfully established and operated three Holiday Inn Express Hotel & Suites, one Candlewood Suites, one Staybridge Suites, a Fairfield Inn & Suites and two Hampton Inns from 2007-2017
o Purchased and organized FF&E and operating supplies
o Led hiring and training efforts during the construction cleaning phases; instructed new staff on all Brand Standards and how to bring them to fruition during hotel openings
o Assembled a Sales Plan and followed through with the Revenue Management Plan to ensure a successful opening for each hotel
Liaised with the General Managers of the Emerald Grill Restaurant, Holiday Inn Express & Suites, Staybridge Suites, Fairfield Inn and Hampton Inn & Suites in leading daily functions
Upheld brand standards and engaged in branding Quality Assurance (QA) inspections for properties
Controlled costs by continually devising news xxxxxxys to purchase items and perform tasks
Boosted share in all markets, a priority especially with the new properties
Ensured adherence to budgets while upholding exceptional levels of customer care
Facilitated training classes for management and other personnel centered on Service Excellence and Brand Standards
General Manager- Holiday Inn Express & Suites Xxxxxx SeaTac Airport (2000-2006)
Supervised daily operations of a 171-room lodging property; included creating revenue and expense budgets, controlling expenses, growing rev par and bolstering revenue levels
Originally started at the location while it xxxxxxs flagged as a Hawthorn Suites facility and helped rebrand it in 2002 as a Holiday Inn Express & Suites
Yyyyyy x. yyyyyy
Continued
General Manager- Holiday Inn Express & Suites Xxxxxx SeaTac Airport (2000-2006)
Guaranteed that the hotel passed Quality Assurance inspection it needed to officially become an IHG property and achieve 100% occupancy
Princess Cruises/Tours
Reservation Supervisor (1997-2000)
Oversaw the Land Reservation Department in booking hotel stays and land tours offered by Princess Cruises and Princess Tours
Proved crucial in developing and distributing a training manual
Traveled to Alaska to train staff at each of the Princess Hotels properties prior to the start of each peak season
Fountainhead Development Wedgewood Resort
General Manager (1991-1996)
Led the operation of a 315 room hotel/apartment complex property
Worked from May until September to oversee 260 hotel rooms, along with a full-service eatery/lounge and meeting space
Maintained a sound food and liquor cost limit; met revenue goals and followed budget guidelines
Aimed at all times to maintain optimal levels of customer service to encourage both referral and repeat business
Led the Resort s functions while it xxxxxxs an independent hotel but had future employer Princess Cruises as its largest client
Educational Training
Certification, Certified Hotel Administrator (CHA)
Online Training Completion, IHG, Marriott and Hilton
Training Completion, General Manager Program, Holiday Inn Express
Training Completion, Owners Orientation, Staybridge Suites
Involvement
Member, SeaTac Tax Advisory Committee
Member, Member Services Sub-Committee Retro Group, Xxxxxx Hospitality Association
Former Board Member, Xxxxxx Lodging Association
Former Secretary, Fairbanks Hotel & Lodging Association
Yyyyyy x. yyyyyy
10428 1st Ave. SW | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
March 19, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any customer service management role years of proven success in various managerial capacities in the hospitality sector. Specifically, I work in the hotel industry and have had a passion for the business since entering the field after high school.
My experiences thus far have sharpened and refined my interpersonal and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels.
As a professional, I am able to thrive under pressure in fast-paced, dynamic work environments that encourage innovation. I excel as both an independent contributor and contributory team member to actively contribute to smooth, seamless operations.
In any position I take on as I grow and mature professionally, I aim to achieve the utmost in both customer and organizational satisfaction. This is essential in my line of work, as I aim to generate repeat business and garner referrals from happy patrons.
Independent of my practical background, I ve also become a Certified Hotel Administrator (CHA) and have undergone numerous professional development endeavors. I also partake in organizations as a member and leader, so as to achieve a positive work-life balance.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forxxxxxxrd to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Enc. Resume
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