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Information Technology Professional, seeking to utilize Program Management, Systems Administration and Personnel Oversight/Leadership expertise in a Business Analyst or Project Management assignment
Digital System SME ~ Data Warehousing Observer Trainer-Controller ~ Business Intel Systems ~
Business Integration ~ Quality Assurance ~ Program Evaluation ~ Risk Management ~ Cybersecurity & Governance Stakeholder Communication
Upcoming MBA in Psychology; have earned Bachelor of Science in Business Administration and hold Information Technology Infrastructure Library (ITIL) Certification
Over 20 years of system administration experience; demonstrable skills in full-life-cycle IT project management as well as leadership of cross-functional IT/Business Unit teams, with continual focus on utilizing technology, efficiencies and array of training activities to optimize production and results
Highly proficient in Database Administration, Technical Writing/Training, System Administration/Process Mapping, Project Lifecycle Management, Mission Command Systems, Network/System Installation and Configuration
Site Lead Technology Incident Management Analyst/ Incident Management Analyst
JP MorganChase, Houston, TX 2016 Present
Promoted to Lead role following exceptional earlier work performance; responsibilities include facilitating P1 calls for Consumer & Community Banking (CCB) organizations, responding to application resolvers and performing needed mitigation including providing start-to-end resolution information.
Support critical technology applications across all business lines, i.e. mainframes, distributed platforms, vendors, networks, supporting exceptional customer experience; employ outstanding working relationship development skills in root cause analyses, accurately document all findings and develop plans to remediate issues.
In this assignment assist Shift Managers in meeting responsibilities, provide leadership in absence of Manager, oversee CCB PAC Communications peer reviews, manage variety of PAC requests, mentor/train new staff and lead Incident Management team.
Additional taskings include providing 24/7 production support, participating in Incident Management bridge calls, leveraging data, improving QA, assuring Tier 1 support for Custom/Customer Service sites and serving in intermediary role for any escalated issues.
Considered SME on business requirements, regularly review/support leveraging of systems platforms to deploy new training materials, provide training/development for rules and call/workflow needs and serve as Project Manager during/after system rollouts and upgrades.
Operations and Simulations Officer (Division S3 Officer), U.S. Army Reserve, Houston, TX 2011 - 2015
Was responsible for planning and conducting training in an Integrated Training Environment, i.e. live/virtual/constructive/gaming-integrated; prepared for review of mission-essential requirements/operational needs statements for program management reviews and designed SOWs for division contract positions/activities utilized in five training facilities.
Assumed multiple responsibilities for agency program strategic/operational performance, and provided well-considered advisement to executive committee/senior management concerning planning, budgeting and prioritization issues.
Demonstrated management expertise as well as business acumen in developing and managing multiple global projects while serving in intermediary role among corporate partners, investigation boards and audit committees, continually utilizing exceptional communication and persuasive skills in presenting project-related financial and operational information.
Responsibilities included coordinating systems management across IT and business staffs; was successful in developing cloud-based Program Management solution responsible for improving productivity by 12% while reporting a 8% reduction in IT and knowledge management expenses.
Designed long-range forecasts and mission assignment scheduling that supported command mobilization as well as USARC exercises; also planned and attended operational/technical exercises that included additional unit training to assure effectiveness.
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Project Manager, U.S. Army Reserve, Houston, TX 2009 - 2011
Expertly managed $20M worldwide enterprise simulations program with responsibilities for overseeing DSC team in achieving mission success during multiple Command Post Exercises; oversaw full-life-cycle from SOW through employment of system in command exercises throughout Army Reserve.
Effectively utilized distributed simulation capability system forming collective that incorporated units from Houston, TX, Birmingham, AL and Fort Dodge, IA.
Successfully implemented rolling wave rollout of IT system and achieved management guidelines, schedules and requirements; also managed nationwide Cisco Unified Communications Manager Rollout which was an enterprise knowledge portal and cloud-based, bi-directional SMS emergency program.
Provided crucial assistance with developing/maintaining system in alignment with DIACAP, including STIG and policy enforcement; also integrated multiple program software/hardware licensing and maintenance requirements that saved in excess of $500,000 on product rollout and 30%+ in licensing/support contracts.
Operations & Training Manager/Company Commander (Brigade S3 Officer), U.S. Army Reserve, Wichita, KS 2006 - 2009
Served as lead operations officer and oversaw all strategic/operation programs; provided insightful advisement for leadership regarding planning/budgeting/prioritization/policy issues and held intermediary role among corporate partners, investigation boards and audit committees, communicating important information regarding project financial/operational matters.
Steered development of subordinate excellence by setting/monitoring multiple performance and development goals, identifying objectives/goals, establishing priorities and authoring/presenting annual Performance Reviews.
As Training Manager, developed full-life-cycle programs including curriculum development, instructor training and organizational funding; was responsible for streamlining corporate training programs while ensuring unit achievement of performance metrics and training requirements; reported increased training effectiveness while reducing training costs by 30%.
Directed field training exercises within down-trace units; units ranged from Wichita, KS to Fort Dodge, IA.
Executive Manager (Deputy Chief), Headquarters Army Human Resources Command, St. Louis, MO 2005 - 2006
Provided exceptional leadership to multi-level organization with 200+ staff personnel in three departments supporting Operations Iraqi Freedom, Enduring Freedom and Noble Eagle; planning focused on personnel mobilization activities with responsibilities for providing executive management of multiple projects and programs.
Successfully oversaw executive communications, labor relations, personnel management, manpower utilization, training, operations, maintenance, logistics and administrative support; ensured personnel received needed training to support operational readiness to meet worldwide deployment requirements.
Additionally managed team actions that closed 2800+ investigations and processed more than 3500 cases during tenure, which was the highest Army-wide percentage of Failure to Report cases investigated.
MBA, Psychology, University of Phoenix; in progress
Bachelor of Science, University of Kansas State
Bachelor of Business Administration, University of Liberty
Member, Adjutant General Association
Member, Reserve Officers Association
Simulation Officer (57A), Simulations Operations Course, Houston, TX
US Army Cybersecurity/ Information Technology, Information Operations Course, Houston, TX
Advanced Operations Course/Joint Professional Military Education Phase I, Adjutant General Captain Career Course, Fort Jackson, SC
US Army Security Operations, Security Manager Course, Wichita, KS
US Army (F5) Postal Operations, Postal Operations Course
Property Book Officer, Unit Supply and Property Book Course, Fort Gillem, GA
Equal Opportunity Instructor/Advisor, Equal Opportunity Course
Contracting Officer, Contracting Officer Course, Birmingham, AL
Human Resources Officer, Human Resources Advanced Course, Fort Jackson, SC
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