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Driven, focused, and knowledgeable Strategic Leader with several years of experience in leadership/management roles along with an exceptional background in overseeing daily operations within a variety of hospitality/restaurant environments. Experienced in leading cross-functional teams, maintaining staff schedules, implementing menu changes/specials, and completing detailed budget analysis. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.

Operations Management Staff Management Staff Scheduling Bilingual, English/Spanish

Project Management Restaurant/Hospitality Industry Customer Service/Support

Process Improvement Oral/Written Communication Team Leadership Time Management

  Direct day to day operations within a fast-paced, food service environment with a focus on increasing productivity and operational revenue

  Identify materials and complete purchases, handle cooking at all stations within the restaurant, and prepare/update menus

  Play a lead role in coordinating special events for up to 250 individuals in addition to ensuring that food safety regulations are consistently followed

  Coordinated all operations within a successful restaurant which included developing menu items, preparing innovative recipes, maintaining inventory, and monitoring food costs

  Supervised restaurant team members which required providing training and coaching along with handling hiring/firing functions

  Managed social media accounts on behalf of the restaurant, organized special events, and diffused escalated customer service situations

  Led daily operations within the restaurant which included supervising a staff of over 20 individuals along with creating team schedules

  Developed creative menu items, worked closely with the restaurant s Pastry Chef in the design of new desert offerings, and monitored all aspects of the kitchen to include food preparation, seasoning, and plating

  Generated monthly food inventory reports and identified food costs, implementing daily menu specials, and provided training to the internal Food Purchaser

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  Managed daily logistics which included preparing food, creating unique menu items, and ensuring food safety standards were implemented

  Monitored operational costs and created strategies focused on decreased food waste, managed the restaurant s social media accounts, and assisted with special events

  Built positive relationships with vendors within the community along with visiting the La Viga market in Mexico City to obtain food inventory

  Supported operations within a high-end breakfast eatery and bakery which included training staff members, posting daily specials, and maintaining rapport with clients

  Oversaw the restaurant s juice bar, promoted restaurant events/specials on social media accounts, and monitored food quality levels

  Led culinary operations within a Spanish-style, tapas restaurant which included creating menu item and standardizing recipes

  Reviewed food inventory and placed new orders, created hourly staff schedules, and ensured local labor laws were followed

  Directed various operations within the restaurant which included implementing food safety/hygiene polices along with supervising staff members

  Designed new recipes and consistently updated current recipes, scheduled kitchen staff members, and created a detailed weekend breakfast menu with over 100 items

  Successfully maintained a food cost of no higher than 28%