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Yyyyyy x. yyyyyy
769 Beacon Dr. ￨ Xxxxxx,
Ca xxxxxx
(xxx-xxx-xxxx ￨ abc@xyz.com
Objective
Personable young communicator with excellent customer service experience seeking to launch the next chapter of my career as a Flight Attendant.
Summary of Qualifications
Outstanding listening, verbal communication and interpersonal skills to build and grow relationships with individuals from all walks of life, including those from diverse socio, economic and cultural backgrounds.
More than three and a half years of valuable, hands-on experience working in the hospitality industry, including building relationships with customers and colleagues.
Work and academic history of consistently exceeding performance goals.
Strong knowledge of a variety of beer, liquor and wine brands.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Office Suite and Point of Sale (POS) software like OpenTable and ALOHA.
Love to travel and willing to work nights, weekends and major holidays.
Work History
Bartender and Server, Harbor Town Pub Xxxxxx, CA Nov. 2016-Present
Build and maintain rapport with customers to gain their trust, confidence and respect.
Process a variety of transactions in an accurate and timely manner, including by cash or credit card.
Head Server, Hooters Restaurant Sacramento, CA Aug. 2015-Nov. 2016
Chosen by management to train, mentor and coach new hires on best practices of customer service.
Learned and mastered the company s 16 Steps of Service.
Server, Twin Peaks Restaurant Sacramento, CA June 2016-Nov. 2016
Helped launch the first Twin Peaks franchise in Xxxxxx, including training new employees.
Achieved top sales within 30 days of hire by exceeding guest expectations.
Server, Tilted Kilt Restaurant Xxxxxx, CA Jan. 2015-Aug. 2015
Server, Hooters Restaurant Xxxxxx, CA Feb. 2014-Aug. 2015
Hostess, La Fiesta Mexican Cuisine and Lounge & Ocean Room Xxxxxx, CA Aug. 2013-Feb. 2014
Education, Training and Certificates
Currently studying at Xxxxxx City College Xxxxxx, CA; hold a 3.0 GPA
June 2013 Graduate, iHigh Virtual Academy Xxxxxx, CA; 3.4 GPA
Certified Safety and Health and Food Handlers Card, State of Xxxxxx
Volunteer Work
Breast Cancer walks; Toys for Tots; Habitat for Humanity; Salvation Army; and ART to Produce
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