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Maya Hayes

- 1102 E. Old Hearthstone Cir.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *








Dear Hiring Manager,




        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my MBA and more than 5 years providing high-performance customer service, education support, and administration in the banking, social service, and learning institutions. I am currently with the Regions Financial Corporation in Memphis, XXXXXX as a Bank Teller, following various internship and leadership roles that honed my skills in people management, procurement, and multi-functional projects in government and learning institutions while still completing my undergraduate and graduate degrees. For more details, please take a moment to go through my resum .


In leveraging my customer service and administrative competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the people I work with, including senior management, stakeholders, and industry professionals, fostering a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications that define me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your team. Should you need more information, or would prefer to schedule an interview, please do not hesitate to reach me through any of my contact points indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum





Maya Hayes

- 1102 E. Old Hearthstone Cir.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Marketing Sourcing Human Resource

Qualifications Profile


    Self-assured and results-driven professional with more than 5 years providing high-performance customer service, education support, and administration in the banking, social service, and learning institutions.

    Detailed, well-organized, and resourceful with strategic thinking to resolve work issues even under stress.

    Effective people management skills that bring workforce diversity into a united force to achieve shared commitments.


Key Expertise

    Strategic Planning & Execution

    Relationship Management

    Fiscal & Budget Management

    Project/Program Management

    Social Services & Healthcare

    Human Capital Sourcing

    Personnel Administration

    Organizational Development

    Staff Supervision & Training


Professional Experience


Bank Teller, Regions Financial Corporation Ÿ Memphis, XXXXXX Dec 2014 Present

    Provide financial solutions to bank clients with accuracy, professionalism and superior customer service, identifying opportunities to support delivery of appropriate banking products and services to meet client needs.

    Resolve customer inquiries while complying with disclosure requirements, regulations and consumer privacy policies.

    Assess financial risks and forecast cash requirements during peak periods to better serve customers, administering budgets to maximize allocated resources, cost containment, and operating profitability.

    Manage transactions averaging $30,000+ daily, balance cash items, resolve teller over/short reports, and issue traveler's checks and savings bonds, while ensuring compliance with all branch procedural controls and standards.




Intern, Bridges Ÿ Memphis, XXXXXX Summer, 2012

    Served as coordinator and facilitator of an environmentally conscious program involving 200+ students in the 5th -12th grades from over 10 different summer programs.

    Organized focus groups and campus surveys in aid of planning for future events with the College Corp program.

    Collaborated with the Director of Bridge Builders and senior management in crafting policies and procedures and in managing summer conferences and projects.

    Oversaw disciplinary action, managing records, and analyzing/assessing program results.


Intern - Project Take Charge, Decatur Cooperative Ministry: Ÿ Decatur, GA Aug Dec 2012

    Served as administrative assistant for a homelessness prevention program that provided food and financial assistance to economically disadvantaged members of society, managing confidential records of staff and clients.

    Coordinated 15+ home visits and inspections, financial, and food assistance to disabled and marginal clients.


Facilitator, BRIDGES: Bridge Builders Leadership Institute Ÿ MEMPHIS, XXXXXX Summer 2011

    Served as Group Leader to 20 high school teens, conducting classes on critical world social issues (regional conflicts, child abuse, etc.) as well as managing various programs in honing leadership skills.

    Collaborated with the program director to maintain records of daily activities and attendance.


Leadership & Governance


Oglethorpe University Ÿ Atlanta, GA

President, Student Government Association 2013 - 2014

    Supervised 27 elected students, assigning tasks and managing a $100,000+ association budget for campus wide events and programs, engaging with vendors for cost effective purchase of goods/services for time sensitive projects.

Lead Orientation Leader Jan 2012, Aug 2011, 2012, & 2013

    Assisted 150+ new students in transitioning from secondary to tertiary education, leading students in attending events such as Day of Service, Academic Success, and Meeting of Mentors, among others.

    Assisted in developing orientation, training, & incentive programs, while promoting student recruitment and retention.

Mentor Aug Dec 2013 & 2013





M.B.A. Concentration: Healthcare Management, GPA: 3.50


B.A. in Sociology, Minor in Psychology


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