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Yyyyyy x. yyyyyy

PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Versatile, results-oriented Operations Leader with 15+ years of experience in operations management and leadership roles within a variety of industries. Advanced experience in leading daily customer service operations along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Operations Management Workflow/Process Improvement Marketing Campaign

Attention to Detail Contract Negotiation Complex Problem Solving Strategy Development

Cost Reduction Electronic Filing Systems Vendor Management Employee Coaching/Management


Professional Experience

Verizon Wireless, Alpharetta, GA August 2015-Present

Project Coordinator/Project Manager

  • Direct day to day project logistics within a fast-paced environment with a concentration on increasing productivity and operational efficiency levels
  • Identify and document project specifications, implement project timelines, and work closely with both internal and external stakeholders
  • Successfully promoted to Project Manager after 30 days of employment


Geico, Macon, GA May 2014-August 2015

Liability Adjustor

  • Supported customer service and sales operations within a call center environment which included reviewing customer claims and determining liability, approval, and/or denial status
  • Utilized superior communication abilities to negotiate settlements, identified potentially fraudulent claims, and resolved escalated claim related issues
  • Completed over 2,500 claims in approximately 1 year and gained recognition due to arranging the highest number of inspection appointments within 60 days of employment
  • Received Peak Performer Award (2014) and Service Excellence Award (2015)


Apple, Alpharetta, GA January 2012-May 2014

iOS Advisor

  • Provided exceptional technical support to customers in regard to their iPad, iPhone, or iPod which centered on installations and troubleshooting
  • Identified customer issues and provided appropriate solutions, provided coaching related to routers and Apple TV, and escalated complex technical issues
  • Created daily status reports which improved data accuracy in addition to successfully increasing customer satisfaction by 90%


Superior Auto Brokers, Alpharetta, GA January 2008-January 2012

Administrative Assistant

  • Supported daily administrative functions within the organization which included greeting incoming visitors, responding to in-person requests, and maintaining an electronic filing system
  • Instrumental in drafting meeting agendas, supplying advance materials, scheduling/following up on meetings, and supporting conference logistics
  • Designed daily stat reports which reduced data inaccuracies and improved productivity levels

Yyyyyy x. yyyyyy

PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

UPS, Alpharetta, GA August 1999-January 2008


  • Coordinated both administrative and operational functions within a retail store environment which included designing innovative operational strategies along with managing staff members
  • Supervised cross-functional teams which required providing individualized coaching/training, designed streamlined workflows, and supported customer service logistics
  • Consistently promoted over a span of 8 years due to an ability to reduce office expenditures by 15%, improve response rates of marketing campaigns, and diffuse escalated situations




Business Administration Certificate, American Intercontinental University

Associate s Degree, Business Management, American Intercontinental University

Certified Customer Service Representative
































Yyyyyy x. yyyyyy

PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations management/leadership roles with experience in supervising staff members, creating standard operating procedures, and diffusing escalated customer service situations. In addition, I have strong experience in interacting positively with customers and improving operational efficiency while reducing costs.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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