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Yyyyyy x. yyyyyy
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xxxxxx xxxx , xxxx , xxxxx 00000
860-513-8833
abc@xyz.com
Summary of Qualifications
Accomplished and personable young IT Business Analyst with a consistent, proven track record of success.
Worked closely with developers and fleet managers at Pratt & Whitney to achieve performance goals.
Part of a team at The Hartford/Tata Consultancy Services that was awarded excellence in service.
Outstanding computer hardware and software expertise, including some programming languages.
Proficient with Windows and Macintosh operating systems; Microsoft Office Suite as well as Access, Visio, SharePoint and SQL Server; PeopleSoft and Remedy software programs; and C++ programming.
Areas of Expertise
Data/Business Analysis Quality Assurance/Manual Testing Requirements Gathering
Database Management Business Intelligence Customer Relations Management
Professional Experience
Business Analyst, Pratt & Whitney Glastonbury, CT Apr. 2015-Dec. 2016
Served as a key liaison between developers and stakeholders toward gathering functional and business requirements in an Agile/SCRUM environment.
Played an integral role supporting high-level strategy and QA test planning, including conducting use case scenarios and leading weekly demonstrations using a Microsoft Access created user interface/database.
Gained the trust, confidence and respect of fleet managers to manage databases using Microsoft SQL Server, as well as Access, Excel, Word and Visio.
Spearheaded manual quality assurance/development testing for commercial engine database interface, including generating weekly reports.
Completed data analysis using SQL queries with Microsoft SQL Server and Microsoft Access.
Business Analyst, The Hartford Hartford, CT July 2012-Dec. 2014
Part of a team at Tata Consultancy Services that was awarded excellence in service.
Completed quality assurance testing for a PeopleSoft Financial application, including security change requests for roles and privileges within the application for end users.
Collaborated effectively with on and off-site teams testing and development teams to improve systems, including helping to design and develop a new web interface using Microsoft SharePoint.
Performed ticket dispatching using Remedy that resolved defects.
Intern/Software Engineer Assistant, Penn State University University Park, PA July 2010-Aug. 2011
Earned stellar reviews during this full-time summer internship, including being invited back to help with special projects on a part-time basis.
Supported software engineers with using C++/QT programming languages.
Education and Training
Bachelor of Science (BS), Information Sciences and Technology; graduated May 2012 with a 3.49 GPA
Penn State University University Park, PA
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