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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced manufacturing/production environments. Experienced in managing cross-functional teams, managing financial operations, diffusing escalated production situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.


Proficient in: IBM-AS/400, BigFix, Microsoft office, Visio, Oracle E-Business Suite, Upside, SharePoint, Business Objects, SalesForce, Remedy, ChangePoint, Cognos, Citrix, SAP, and Service Now


Key Competencies


Operations Management Contract Management Training / Development Policy Development

Legal Document Creation Financial Management Regulatory Compliance Quality Improvement

Process Improvement Oral/Written Communication SOP Development Time Management

Contract Negotiation Request for Proposal Management Industry Research Financial Metrics


Professional Experience

Ricoh Americas Corporation, Lawrenceville, GA September 2015-Present

Analyst, IT Risk & Compliance

  Directly manage daily operations within the organization which included reviewing and managing licensing agreements, subscriptions, renewals, and asset deployment with the ServiceNow division

  Design and implement streamlined processed aimed at improving efficiency and accountability levels, ensure service is aligned with licensing agreements, and monitor internal compliance

  Play a lead role in defining, maintaining, and updating standard operating procedures with the goal of achieving an effective asset lifecycle


Abbott Vascular, Alpharetta, GA April 2014-January 2015

Sales Analyst III

  Supported sales functions which included assisting with sales with verifying pricing requests along with drafting pricing letters/proposals and master agreements

  Reviewed and responded to RFPs, provided guidance to sales teams related to corporate best practices, and processed requests for adjusted pricing, historical sales, competitive pricing, and market dynamics

  Completed comprehensive financial analysis, responded to sales requests for pricing adjustments, and provided assistance to legal teams in regards to non-standard contractual language


Cox Enterprises, Inc./Cox Automotive, Inc. FKA Manheim, Inc., Atlanta, GA May 2009-August 2013

Software Asset Analyst (2013)

  Coordinated analytical functions which included reviewing and analyzing complex software license agreements along with tracking software license counts of executed agreements

  Reviewed SLA and KPI paperwork to ensure requirements were met, implemented streamlined processes for payment processing, and maintained financial metrics

  Instrumental in the preparation of YTD comparative analysis of actual vs. budgeted in addition to identifying shortfalls and handling budget forecasting


Manager, Contracts Compliance (2009-2013)

  Facilitated the review and management of corporate contracts which required drafting legal agreements, monitoring contract renewals, and creating contract process mapping procedures

  Successfully maintained positive rapport with both internal and external clients, completed comparative analysis of auction fees vs. contractual rates, and assisted clients with contract inquiries

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Verint Systems Inc., Alpharetta, GA May 2008-October 2008

Sales Administrator

  Supported sales administrative operations which included generating both quotes and contracts, creating new client orders, amending existing orders, and handling cancellation requests

  Successfully maintained a 24 hour turnaround of all contract requirements which requires superior time management abilities along with generating daily order status reports


SunTrust Banks Inc., Atlanta, GA May 2007-April 2008

IT Contracts Analyst

  Managed contract logistics within the IT department of the organization which included reviewing vendor business agreements, maintaining a knowledge of business agreement requirements, and gaining a significant understanding of both financial and business processes related to the contract

  Teamed up with IT Negotiators in the successful establishment and enforcement of contract standards which resulted in a significant cost savings


Oracle USA, Inc., Atlanta, GA August 2004-November 2006

Sr. Contracts Specialist

  Provided support to customers in regards to contract negotiations, execution, and retention in addition to processing consulting agreement extensions, invoicing, credit holds, receivables, and consolidations

  Created complex agreements such as service agreements, time & material documentation, and fixed price agreements along with consistently completing detailed industry research

  Led the processing of contract order packages which required reviewing paperwork for accuracy and diffusing escalated logistical issues




Bachelor of Science, Management, Central State University, Wilberforce, OH



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