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Catherine Hightower

- 3227 Waldmar Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *









Dear Hiring Manager,




        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 32 years providing high-performance business operations management, sales support, and customer services in the franchising and hospitality industries. I have recently worked with Franchise Management, Inc. as a Regional Manager providing leadership across 9 stores following a tenure at NPC International as a Restaurant General Manager. For more details, please take a moment to go through my resum .


In leveraging my managerial competencies in the service industry, I also bring to the table my personal strengths that include a passion for going beyond expectations through sustainable people-centric and results driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in generating repeat business, promoting a customer-oriented reputation in the markets served, and fostering a seamless collaborative work experience with colleagues in attaining shared commitments.


I am confident that my experience and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum





Catherine Hightower

- 3227 Waldmar Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Area/Regional Manager (Restaurant Chain)

Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 32 years providing high-performance business operations management, sales support, and customer services in the franchising and restaurant businesses.

-    Proven successes in delivering outstanding customer service that drive multiple business units to create a strong repeat patronage and continuous profitability, maintaining no less than $1M in annual sales for several restaurants.

-    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in addressing issues involving professional relationship, sales and operations even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership with exceptional people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Retail Sales Management

    Territory Sales Administration

    Customer Service Management

Operations Management

    Strategic Planning & Execution

    Business Development

    Inventory Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Customers, Public, & Suppliers)

    Profitability Management

    Policies & Regulatory Compliance


    Personnel Administration

    Manpower Sourcing & Recruitment

    Performance Appraisal

    Staff Supervision & Training


Professional Experience


Franchise Management, Inc. Regional Manager 2015 Jan 2017

    Provided strategic direction and leadership in managing 9 stores throughout Northeast Indiana, developing and implementing operating policies, procedures, service quality standards, and best-of-breed practices, ensuring each store operated efficiently adhering to marketing and sales campaigns, budget and sales goals.

    Conducted HR support in recruitment, training, and discipline, motivating management and staff to deliver on target sales, customer service, and performance metrics.

    Managed inventory of individual stores, creating and maintaining budgets, driving and reporting store sales performance results to senior management, and ensuring compliance with state and federal business regulations.


NPC International Restaurant General Manager 2005 Dec 2015

    Managed all areas of restaurant operations, exceeding goals in sales, profitability and customer satisfaction ratings.

    Opened two new restaurants, RBD and Delco Lite, driving sales in RBD to over $1.25M, setting a record for the highest Delco lite opening sales of $35,000, and maintaining sales above $1M thereafter.

    Provided HR support in recruiting and training personnel in management and ranks, leading Area Coach Training that enabled staff to achieve business objectives with the proper professional attitudes and competencies.


Pizza Hut Inc. Restaurant General Manager 1989 2005

    Oversaw profitability in restaurant operations, achieving customer satisfaction ratings, and growing sales to over $1M annually with profits of over $200T.

    Operated restaurants in Xxxxxx, XXXXXX, and managed relocation to Elkhart, IN.

    Provided HR support recruitment and training of middle managers, supervisors and staff, while ensuring compliance with policies, procedures, and service quality standards that created and sustained a loyal customer base.


Domino's Pizza Restaurant Manager, Area Supervisor 1984 1989


Education & Credentials


    Food Management and Outdoor Education, XXXXXXIO UNIVERSITY Athens, XXXXXX (1980 1982)


Professional Training & Certifications

    ServSafe Instructor/Proctor


    Star Tracks Awards for exceeding sales performance annually (3x), Pizza Hut

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