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Yyyyyy x. yyyyyy
7942 Fall Creek Rd. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished administrative support professional with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in overseeing front-end operations, managing internal training operations, overseeing human resource operations, and supervising staff members.
Key Competencies
Administrative Support Human Resources Management Staff Scheduling Attention to Detail
Training/Coaching Auditing Records Regulatory Compliance Microsoft Office Suite
Team Leadership Report Generation Strategy Development Process Improvement
Professional Experience
Wal-Mart 2014-Present
Personnel/Training Coordinator (2015-Present)
Direct day to day training operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Play a lead role in the management/auditing of over 250 employee records in addition to generating weekly reports highlight turnover and termination data
Support members of management in the development of weekly schedules, review weekly overtime hours, and ensure compliance with regulatory guidelines
Instrumental in the administration of employee benefits in addition to overseeing recruiting, staffing, payroll, and employee relations
Ranked #1 for New Associate Training in the region and #1 Market Associate Survey Compliance along with improved training compliance to 98% and reducing employee injuries by over 50%
Customer Service Manager (2014-2015)
Coordinated customer service operations within a retail environment which required supervising a team of 50 individuals and monitoring front-end operations
Utilized superior communication abilities to successfully diffuse escalated customer service situations, coordinated staff schedules, and performed detailed registered audits
Successfully increased credit card sales, improved metrics by 104%, and achieved recognition for outstanding customer service
Additional Experience with Wal-Mart Includes: Casher/Customer Service Associate (2014)
Education
Bachelor of Science, Applied Economics & Business Management
De LaSalle University, Manila, Philippines
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